Retail Associate_IOI City Mall

Tumi Holdings Inc; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Tumi Holdings Inc in Kuala Lumpur is seeking a highly motivated Sales Associate to support daily store operations, drive luxury product sales, and deliver exceptional customer experiences.

You will maintain brand standards, manage stock, assist with inventory, handle transactions accurately, and collaborate with management to meet performance targets and uphold the brand's prestigious image.

Qualifications

• Experience in retail or luxury brand environment preferred.
• Excellent communication and customer service skills.
• Ability to meet daily sales targets and manage inventory.
• Familiarity with store procedures and cash handling.

Responsibilities

• Hit individual and store sales targets.
• Implement sales strategies set by Managers.
• Control discounting and promotional giveaways.
• Record cash receipts and prepare sales reports.
• Perform ad hoc store/brand operational tasks.

Skills

Customer service

Sales targets

Inventory management

Cash handling

Job description

KEY PERFORMANCE INDICATORS:

• Achieve Individual Sales and Store sales targets as well as other personal retail metric targets given
  (i.e Average Transaction Value (ATV), Personal Conversion Rate (CR), Unit Per Transaction (UPT), CXE result)


• Achieve high service standards as per Mystery Shopper Program & GUESTS guidelines and checklist


• Achieve high retail standard and customer registration target as per score card


• Inventory Integrity, conducting stock counts as assigned schedule


• Personal Development which will include indicators as defined by the Brand Principal

KEY AREAS OF RESPONSIBILITIES

Drive the Sales

• Work to hit individual sales and other store target


• Execute sales strategies and action plans implemented by the Managers


• Maintain a tight control on discounting and giveaways/discounted products


• Monitors sales through the cash register; resolves discrepancies, prepares, reconciles, and records cash receipts for a deposit, and prepares sales data reports.


• To carry out & special task/ ad hoc matters pertaining store/brand operations when required whether it be in special circumstances or not.

Achieve High Service Standards

• Keep abreast of product knowledge, sales & customer service whilst providing excellent GUESTS service experience to customers


• Always Maintaining and upholding the company’s image as a prestigious and luxurious brand


• Responsible for collecting Customer Registration Card (CRC) as per store target


• Work with the Managers to best handle customer complaints


• To comply with Brand standards, company SOP and the Code of Business Conduct

Maintain Best Retail Standards

• Perform store opening and closing procedures and ensure the process complies with company SOPs


• Ensure proper care of stocks, fixtures, and furniture within the store and always kept neat and tidy


• Ensure visual merchandising are implemented efficiently.


• Vigilant and practice regular checks on staff movements during operating hours


• To always adhere to all guidelines as per the Company Store Operations Procedures Deck.

Inventory Integrity

• Working together with Store PIC / Assistant Store Manager / Store Manager to maintain a healthy inventory while minimizing the possibility of stock shrinkages as per guidelines listed in the Company Store Operations Procedures Deck.


• Conduct daily, weekly, and monthly stock count to avoid pilferage.


• Resolve discrepancies within 48hours and report all findings to Store PIC / Assistant Store Manager / Store Manager


• Monitor and coordinate receiving of merchandise and price tagging according to operation procedures

Reporting

• Updating customer database in system on daily basis.


• Responsible for all stock control documentation, ensure timely and accurate submission


• To support in collating data for all reports pertaining to sales, customer service, inventory control, logistics in a timely manner


• Responsible to deliver/accomplish any Ad Hoc reporting task as required by the Store PIC / Assistant Store Manager / Store Manager