Retail Associate_JPO

Tumi Holdings Inc; Johor Bahru; On-site; MYR 29,000 - 42,000; Full time

Benefits offered by this job

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Job summary

Tumi Holdings Inc in Malaysia is seeking a Store Sales Associate to drive individual and store sales targets while delivering the luxury service Tumi is known for. You will maintain stock integrity through regular counts, ensure pristine visual merchandising, manage cashier duties, and report sales and inventory data daily in line with brand standards and store procedures.

This role requires attention to inventory integrity, regular stock counts, collaboration with store team, and adherence to

Responsibilities

• Achieve individual sales and store sales targets as well as other personal retail metric targets (e.g. ATV, CR, UPT, CXE result)
• Achieve high service standards as per Mystery Shopper Program & GUESTS guidelines and checklist
• Achieve high retail standard and customer registration target as per score card
• Inventory integrity, conducting stock counts as assigned schedule
• Personal development which will include indicators as defined by the Brand Principal
• Drive the Sales: hit individual sales and other store targets
• Execute sales strategies and action plans implemented by the Managers
• Maintain a tight control on discounting and giveaways/discounted products
• Monitors sales through the cash register; resolves discrepancies, prepares, reconciles, and records cash receipts for a deposit, and prepares sales data reports
• To carry out & special task/ ad hoc matters pertaining store/brand operations when required
• Achieve High Service Standards: keep abreast of product knowledge, sales & customer service whilst providing excellent GUESTS service experience to customers
• Always Maintaining and upholding the company’s image as a prestigious and luxurious brand
• Responsible for collecting Customer Registration Card (CRC) as per store target
• Work with the Managers to best handle customer complaints
• To comply with Brand standards, company SOP and the Code of Business Conduct
• Maintain Best Retail Standards: Perform store opening and closing procedures and ensure the process complies with company SOPs
• Ensure proper care of stocks, fixtures, and furniture within the store and always kept neat and tidy
• Ensure visual merchandising are implemented efficiently.
• Vigilant and practice regular checks on staff movements during operating hours
• To always adhere to all guidelines as per the Company Store Operations Procedures Deck.
• Inventory Integrity: Working together with Store PIC / Assistant Store Manager / Store Manager to maintain a healthy inventory while minimizing the possibility of stock shrinkages as per guidelines listed in the Company Store Operations Procedures Deck.
• Conduct daily, weekly, and monthly stock count to avoid pilferage.
• Resolve discrepancies within 48hours and report all findings to Store PIC / Assistant Store Manager / Store Manager
• Monitor and coordinate receiving of merchandise and price tagging according to operation procedures
• Reporting: Updating customer database in system on daily basis.
• Responsible for all stock control documentation, ensure timely and accurate submission
• To support in collating data for all reports pertaining to sales, customer service, inventory control, logistics in a timely manner
• Responsible to deliver/accomplish any Ad Hoc reporting task as required by the Store PIC / Assistant Store Manager / Store Manager

Job description

KEY PERFORMANCE INDICATORS:

• Achieve Individual Sales and Store sales targets as well as other personal retail metric targets given
  (i.e Average Transaction Value (ATV), Personal Conversion Rate (CR)),Unit Per Transaction (UPT), CXE result
• Achieve high service standards as per Mystery Shopper Program & GUESTS guidelines and checklist
• Achieve high retail standard and customer registration target as per score card
• Inventory Integrity, conducting stock counts as assigned schedule
• Personal Development which will include indicators as defined by the Brand Principal

KEY AREAS OF RESPONSIBILITIES

Drive the Sales

• Work to hit individual sales and other store target
• Execute sales strategies and action plans implemented by the Managers
• Maintain a tight control on discounting and giveaways/discounted products
• Monitors sales through the cash register; resolves discrepancies, prepares, reconciles, and records cash receipts for a deposit, and prepares sales data reports.
• To carry out & special task/ ad hoc matters pertaining store/brand operations when required whether it be in special circumstances or not.

Achieve High Service Standards

• Keep abreast of product knowledge, sales & customer service whilst providing excellent GUESTS service experience to customers
• Always Maintaining and upholding the company’s image as a prestigious and luxurious brand
• Responsible for collecting Customer Registration Card (CRC) as per store target
• Work with the Managers to best handle customer complaints
• To comply with Brand standards, company SOP and the Code of Business Conduct

Maintain Best Retail Standards

• Perform store opening and closing procedures and ensure the process complies with company SOPs
• Ensure proper care of stocks, fixtures, and furniture within the store and always kept neat and tidy
• Ensure visual merchandising are implemented efficiently.
• Vigilant and practice regular checks on staff movements during operating hours
• To always adhere to all guidelines as per the Company Store Operations Procedures Deck.

Inventory Integrity

• Working together with Store PIC / Assistant Store Manager / Store Manager to maintain a healthy inventory while minimizing the possibility of stock shrinkages as per guidelines listed in the Company Store Operations Procedures Deck.
• Conduct daily, weekly, and monthly stock count to avoid pilferage.
• Resolve discrepancies within 48hours and report all findings to Store PIC / Assistant Store Manager / Store Manager
• Monitor and coordinate receiving of merchandise and price tagging according to operation procedures

Reporting

• Updating customer database in system on daily basis.
• Responsible for all stock control documentation, ensure timely and accurate submission
• To support in collating data for all reports pertaining to sales, customer service, inventory control, logistics in a timely manner
• Responsible to deliver/accomplish any Ad Hoc reporting task as required by the Store PIC / Assistant Store Manager / Store Manager