Retail Assistant (IOI City Mall)

Muji Malaysia Sdn Bhd; Putrajaya; On-site; MYR 20,000 - 27,000; Full time

Job summary

Muji Malaysia Sdn Bhd is seeking a capable retail associate to support daily sales and customer service at our Putrajaya store. You will greet customers, provide product information, assist in stock receiving, tagging, and stock checks while upholding Muji service standards.

You should enjoy interacting with customers, be detail‑oriented, articulate, and a positive team player. Prior retail experience helps, and you will work as part of a friendly store team to achieve sales goals.

Qualifications

• Minimum SPM with 1–2 years of retail experience.
• Positive and passionate about the retail industry.
• Enjoy interacting with customers and have an eye for details.
• Articulate and outgoing; a good team player.

Responsibilities

• Assist in achieving daily and monthly sales budget.
• Assist in carrying out the weekly sales action plan at assigned areas or departments.
• Provide product information and service to customers proactively.
• Greet and assist customers attentively on the sales floor.
• Assist in receiving, counting of stocks, tagging and labeling.
• Monitor and check goods with expiry date (Health & Beauty / Food).
• Do daily/weekly housekeeping.
• Tag sensors on garments and assist in stock checks.
• Provide feedback on fast and slow moving stock.
• Maintain safety standards in the work area.
• Assist cashier at checkout when required.
• Report price errors.
• Explain extended services and fees (Home delivery & Alteration).
• Demonstrate Muji service standards and deliver efficient customer care.
• Gather customer feedback and suggest improvements tosuperiors.
• Ensure FIFO stock to avoid aging merchandise.
• Report stock discrepancies against the system.
• Ensure all available stock is displayed.

Skills

Customer service

Detail-oriented

Team player

Education

SPM

Job description

Roles & Responsibilities

• Assist in achieving daily and monthly sales budget.
• Assist in carrying out the weekly sales action plan at their assigned areas or departments
• Provide product information and service to customers pro-actively
• Greet and assist customer at the sales floor attentively
• Assist in receiving, counting of stocks, tagging and labeling
• Monitor and check goods with expiry date (Health & Beauty / Food)
• Do daily/weekly housekeeping
• Assist in tagging sensor tag, especially for garment
• Actively feedback on fast and slow moving stock
• Maintain the work area by adhering to the safety standards as required
• Perform daily stock replenishmentAssist the cashier at the Checkout point when required
• Responsible in the reporting of price error
• Equipped with the knowledge of the extended services and fees involved (Home delivery & Alteration)
• Demonstrate appropriate customer service skills as according to the Muji standard
• Provide effective and efficient service to assist the customers of all aspects
• Gather feedback from customer and suggest improvement for the areas to the superior
• Ensure stock sold by first in first out to avoid an increase of aging merchandise
• Report on any discrepancy of stock holding against the system
• Ensure all available stock are being displayed

Requirements

• Minimum SPM with 1 – 2 years of retail experience will be an added advantage
• Positive and with passion in retail industry
• Like interacting with customers and have an eye for details
• Articulate and outgoing
• Result oriented and good team player