Assistant Store Manager - IOI City Mall

Lifestyle Retail Malaysia Sdn. Bhd.; Putrajaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Lifestyle Retail Malaysia Sdn. Bhd. is seeking a capable Store Manager to drive sales, customer service and operations in our Putrajaya store. The role requires leadership to meet revenue targets and maintain standards.

You will manage staff, plan rosters, oversee POS and stock, and ensure compliance with company policies and local laws. Excellent communication, time management and people skills are essential.

Qualifications

• Requires at least 3-4 years of managerial experience in a retail environment.
• Senior executive or assistant manager level experience preferred in Sales – Retail/General.
• Strong driver and results orientation with excellent time management and leadership skills.

Responsibilities

• Lead store team to achieve revenue targets.
• Oversee POS transactions, stock, and inventory updates to ensure accuracy.
• Maintain store standards and visual merchandising in line with guidelines.
• Plan staff rosters and manage scheduling for peak periods.
• Address customer complaints promptly in line with company policy.

Skills

People management

Customer focus

Communication

Time management

Leadership

Sales mindset

Education

Diploma or degree

Tools

POS system

Inventory software

Job description

Customer Focus:

• Effective resource planning for customer service
• Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills
• Implements a high standard of customer focus within the store
• Regularly assesses customer service standards within store
• Create seamless customer service orientation among store employees by ensuring timely and efficient customer service
• Ensure customer needs are met and complaints/queries are resolved in a timely manner
• Provide customer satisfaction by delivering exceptional customer service
• Never say “No” to customer

Sales and Commercial Profit:

• To work closely with Store Manager to achieve the revenue targets for the store
• Achieve target productivity metric ( sales per person per day, staff per sqft) for the store
• Actively seeks ways to achieve or exceed store sales targets
• Monitor and control expenses ( overtime, local, stock and consumables) through efficient store operations
• Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas
• Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff
• To be well versed with the P&L of the store

Shop Keeping and Store Standards:

• Ensure accurate stock merchandise and management (stock ageing , stock loss, space management) within the store
• Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
• Oversee and monitor the inventory management in the store ( stock availabililty, order management, back store management, stock movement within store)
• Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities
• Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly
• Oversee cash transaction entry and management ( petty cas, pos cash elements, change floats)
• Regularly audit own store administration and resolve any issues
• Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store.
• Monitor and handle customer complaints and take corrective action in line with Company policy
• Maintain high standards of visual throughout the store including all non-retail areas
• Maintain window and in-store displays to a high standard in line with merchandising guidelines
• Prepare and review store reports on sales, commercial profit and stock ageing (slow moving, fast moving and non moving items)
• Execute price revisions within the store
• Maintain a high level of store health and security for company assets, cash, stock and customer property
• Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff rosters

People Management:

• Ensure store expectations and priorities are communicated to staff
• Review and provide regular feedback on staff’s performance against expectations
• Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses
• Support induction of new recruits through buddy system
• Monitor staff welfare ( staff accommodation and transport) and facilitate complaint resolution
• Oversee staff development and drive motivation levels of the store associates
• Ensure effective resource planning and succession planning

Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field.
• Minimum 3-4 year(s) of managerial experience in the related field is required for this position.
• Preferably Senior Executives and/or Assistant Manager specializing in Sales – Retail/General or equivalent.
• Strong driver and results driven.
• Excellent time management, multi-tasking and leadership skills.
• Good communication and inter-personal skills