Retail Associate

NEXXU GROUP SDN. BHD; Petaling Jaya; On-site; MYR 28,000 - 45,000; Full time

Job summary

NEXXU GROUP SDN. BHD is seeking a friendly retail associate in Selangor to greet customers, answer product questions, and recommend suitable items.

You will provide accurate details on features, pricing, promotions, and availability, while building relationships to encourage repeat visits. Responsibilities include processing purchases via the POS, handling payments, balancing cash, issuing receipts, and processing refunds per policy.

Qualifications

• Welcomes customers in a friendly and professional manner.
• Provides accurate information on product features, pricing, promotions, and availability.
• Keeps up-to-date with promotions, membership programmes and new arrivals.

Responsibilities

• Welcome and greet customers in a friendly and professional manner.
• Assist customers with product enquiries and recommendations.
• Provide accurate information on product features, pricing, promotions, and availability.
• Build positive relationships with customers to encourage repeat business.
• Handle customer complaints and enquiries professionally.
• Achieve individual and store sales targets.
• Promote current promotions, membership programmes, and new arrivals.
• Upsell and cross-sell products to maximise sales opportunities.
• Maintain excellent product knowledge.
• Process customer purchases using the POS system.
• Handle cash, credit card, e-wallet, and other payment transactions accurately.
• Balance the cash register at the beginning and end of each shift.
• Issue receipts and process refunds or exchanges according to company policy.
• Replenish stock on shelves and display areas.
• Ensure merchandise is neatly displayed and organised.
• Receive, unpack, and label new stock.
• Conduct stock replenishment and stock transfers as required.
• Participate in periodic stock counts and inventory checks.
• Maintain cleanliness and tidiness of the sales floor, fitting rooms, and cashier area.
• Ensure displays are attractive and comply with visual merchandising guidelines.
• Report any maintenance or safety issues to the Store Manager.
• Monitor stock levels and report low stock to the Store Manager.
• Assist with stock receiving and inventory documentation.
• Minimise stock loss and prevent theft.
• Follow company policies, SOPs, and retail operating procedures.
• Comply with health and safety regulations.
• Protect company assets and maintain confidentiality.
• Work collaboratively with colleagues to achieve store objectives.
• Attend training sessions and staff meetings.
• Support other team members during peak business periods.

Skills

Customer service

Upselling

Product knowledge

POS system

Cash handling

Merchandising

Stock management

Teamwork

Communication

Tools

POS System

Job description

Welcome and greet customers in a friendly and professional manner.

Assist customers with product enquiries and recommendations.

Provide accurate information on product features, pricing, promotions, and availability.

Build positive relationships with customers to encourage repeat business.

Handle customer complaints and enquiries professionally.

Achieve individual and store sales targets.

Promote current promotions, membership programmes, and new arrivals.

Upsell and cross-sell products to maximise sales opportunities.

Maintain excellent product knowledge.

Process customer purchases using the POS (Point of Sale) system.

Handle cash, credit card, e-wallet, and other payment transactions accurately.

Balance the cash register at the beginning and end of each shift.

Issue receipts and process refunds or exchanges according to company policy.

4. Store Operations

Replenish stock on shelves and display areas.

Ensure merchandise is neatly displayed and organised.

Receive, unpack, and label new stock.

Conduct stock replenishment and stock transfers as required.

Participate in periodic stock counts and inventory checks.

Maintain cleanliness and tidiness of the sales floor, fitting rooms, and cashier area.

Ensure displays are attractive and comply with visual merchandising guidelines.

Report any maintenance or safety issues to the Store Manager.

6. Inventory Management

Monitor stock levels and report low stock to the Store Manager.

Assist with stock receiving and inventory documentation.

Minimise stock loss and prevent theft.

7. Compliance

Follow company policies, SOPs, and retail operating procedures.

Comply with health and safety regulations.

Protect company assets and maintain confidentiality.

8. Teamwork

Work collaboratively with colleagues to achieve store objectives.

Attend training sessions and staff meetings.

Support other team members during peak business periods.