Store Manager (IMAGO)

Anaika Collections Sdn Bhd.; West Coast Division; On-site; MYR 39,000 - 73,000; Full time

Job summary

Anaika Collections Sdn Bhd, part of Valiram Group, is seeking a Store Supervisor for the Imago store to lead the brand's initiatives and drive sales excellence.

You will oversee all aspects of store performance, manage inventory integrity with regular stock counts, optimize staffing and rosters, and mentor team members to deliver exceptional GUEST service while maintaining luxury brand standards. Strong communication and a passion for fashion will help you thrive in this fast-paced environment.

Qualifications

• Passion for selling and retail excellence.
• Customer service oriented with strong interpersonal skills.
• Comfortable working in a fast-paced, target-driven store.
• Willing to work retail hours, including weekends and public holidays.

Responsibilities

• Assist in leading the store by representing the brand and driving initiatives.
• Oversee store performance through sales management, operations, and people leadership.
• Maintain inventory integrity with regular stock counts and shrink control.
• Provide GUEST service to customers and coach staff on selling skills.
• Lead store opening/closing procedures and ensure SOP compliance.

Skills

Passion for selling

Customer service oriented

Fast-paced environment

Education

Diploma/Advanced/Higher degree or degree equivalent

Job description

Anaika Collections Sdn Bhd as a subsidiary of Valiram Group (www.valiram.com), is a fashion-forward company that has exclusive retail rights to operate stores for famous and emerging brand names such as Charles & Keith & Pedro.

Commanding a large presence in Malaysia as well as in Singapore and with its continuous expansion plans, we are always on the lookout for highly motivated and driven individuals who are keen to join our ever-expanding family and be a part of a leading speciality retailer and brand builder. We currently have close to 50 stores in Malaysia and are continuously growing each year.

POSITION SUMMARY

Assist in leading the Store by representing the Brand and driving its initiatives whilst aligning to Valiram procedures and quest for excellence.

Oversee all aspects of store performance through sales management, operational excellence and people leadership, as well as store visual aesthetics and environment.

Maintain inventory integrity – minimize stock losses & ensure monthly (& daily if necessary) stock counts

Foster a positive, engaging and ethical working environment

KEY AREAS OF RESPONSIBILITIES

Drive the Sales and maximize Profitability

Execute the main sales initiatives of the Brand

Daily, weekly and monthly action plan to deliver the expected sales results

Analyze sales figures, monitor expenses to optimize sales and profits

Monitors sales through the cash register; resolves discrepancies, prepares, reconciles, and records cash receipts for a deposit, and prepares sales reports

Enhance sales staff accomplishments and competence by planning of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.

Take part in any company campaign / marketing as to help create more brand awareness and interest (Chat & Shop)

Optimize the duty rosters to guarantee proper floor coverage, maximize sales whilst minimizing payroll expenses.

Achieve High Service Standards

Lead the team and put in place appropriate action as to offer a GUESTS Service experience to the customer.

Provide coaching to floor staff on customer service, selling skills, product knowledge, etc. to ensure the highest level of service is achieved.

Conduct daily briefings to the floor staff on customer service, month to date sales, grooming and highlights of the day.

Conduct Weekly Huddle to the floor staff on weekly target, weekly staff performance and estimated monthly sales closing.

Lead the team and keep abreast of product knowledge, sales & customer service whilst providing excellent GUESTS service experience to customers in various platform (online sales / chat & shop)

Provide exemplary customer services to floor staff and ensure customers’ complaints are handled tactfully in a professional manner with proper follow-up. (EASE method)

Always maintain and upholding the company’s image as a luxury & prestigious brand

To comply with Brand standards, and the Code of Business Conduct

Adheres to Company Personal Appearance Standards to professionally represent the company images.

Perform and supervise store opening and closing procedures and to ensure the process is in compliance with company SOPs.

Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.

Review and ensure daily Visual Merchandising standards for both windows and in-store are maintained.

Supervise the execution of monthly Visual Merchandising floor set updates in-store.

Be vigilant and practice regular checks on staff movements during operating hours

Enforce and effectively communicate all key directives as per the company Standard Operations Procedures Deck.

Responsible to perform and supervise housekeeping duties. These duties include sanitization, sweeping, mopping also attend to store safety conditions as determined by company policy.

Responsible for other duties as assigned by the management on an ad-hoc basis

Inventory Integrity

Working together with store staff to maintain a healthy inventory while minimizing the possibility of stock shrinkages as per guidelines listed in the Company Store Operations Procedures Deck

Monitor daily, weekly & monthly stock count with the floor staff.

Monthly stock take routine to ensure Inventory accuracy and submission of reports on timely manner.

Play a leading role when inventory integrity issues occur –Investigate and recommend corrective actions

Responsible for all stock control documentation and resolve discrepancies within 48 hours days and report all findings to related parties.

Prevent losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers by reporting to manager

Monitor and coordinate receiving of merchandise and price tagging according to operation procedures

Responsible for caring of company equipment

Responsible for all banking functions related to the store including making bank deposits, filling change requirements, etc.

Lead the recruitment process for front line staff and work together with relevant HR Dept. to successfully close the vacant positions in the store.

Monitoring staff performance on a regular basis and identify areas for training whennecessary.

Attends company meetings (etc. Weekly Operations Huddle) and contributes to the overall company growth and strategy.

Reviewing the team performance appraisals, providing immediate feedback (both positive and development) in order to recognize and praise excellent performance and to develop areas of need.

Conduct on the job trainings to floor staff and give proper product trainings/knowledge and provide GUEST Service training to staff

Regular store meetings to ensure accurate and consistent communication to the staff.

Provide specific development for the Supervisor and Senior Retail Associates by assigning accountabilities and training with consistent follow up and feedback.

Roster management within the floor area, ensuring that all floor requirements are covered during operating hours.

To improve staff morale leading to positive and dynamic working attitude.

Maintain general and acceptable staff working conditions.

Staff to conduct themselves in a proper and professional manner in compliance with the Code of Business Conduct

Reporting

Ensure the appropriate daily, weekly and monthly reports submission are delivered on time.

Responsible to check and verify the CRC Database is updated consistently.

Responsible to complete Any Ad-Hoc requests by the management accurately.

Responsible to Complete & Monitor all staff Competency Development Program progression and execution on Mode Friday.

Responsible to complete Weekly Operation Huddle submission and attend the Ops Huddle

To ensure RAMCO submission is done correctly as per timeline given.

Maintain awareness of market trends and evaluates competition by visiting competing stores gathering information such as sales, style, quality, and prices of competitive merchandise.

Personal Development

Responsible for data collating for all reports pertaining to sales, customer service, inventory control, logistics in timeline given

To complete, pass and monitor all Competency Development Plan (CDP)

Progression and Foundational Product Knowledge (FPK) Modules with the agreed timeline

To be certified and competent as On Job Training Instructor (OJTI)

To have competent product knowledge & GUESTS service standard at all times.

To attend and participate in all related training courses conducted internally or externally

Requirements

Passion for selling

Customer service oriented

Comfortable to work in a fast-paced environment

Must be comfortable to retail hours (shift work, weekends and Public Holidays)

Candidate must possess at least SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field.

Required language: English

Job Type: Full-time

Work Location: Imago