Retail Operation Supervisor

Helipro Enterprise Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 60,000; Full time

Job summary

Helipro Enterprise Sdn Bhd in Kuala Lumpur invites applications for a Store Operations Manager role. You will oversee daily store activities, supervise staff, and ensure smooth operations while delivering excellent customer service.

The position focuses on staff training, task delegation, and coaching to boost performance across the store. You will coordinate with suppliers, manage stock levels, and implement process improvements to enhance efficiency and sales, requiring a proactive approach

Responsibilities

• Assisting in day-to-day store activities and ensuring smooth operations
• Assisting in hiring, training, and supervising retail staff
• Handling customer inquiries, complaints, and escalated issues

Job description

1.Store Operations Management

• Assisting in day-to-day store activities and ensuring smooth operations

2. Staff Supervision and Training

• Assisting in hiring, training, and supervising retail staff


• Assigning tasks and ensuring employees perform efficiently


• Motivating and coaching staff to improve performance

3. Customer Service and Sales

• Handling customer inquiries, complaints, and escalated issues


• Providing guidance to sales associates on product knowledge and customer s...