Retail Associate

NEXXU GROUP SDN. BHD; Selangor; On-site; MYR 20,000 - 31,000; Full time

Job summary

NEXXU GROUP SDN. BHD in Selangor is seeking a friendly, professional Retail Sales Associate to greet customers, answer product questions, and promote promotions.

You will help shoppers find items, provide accurate information on features and pricing, and build relationships to encourage repeat visits. In this role you will process purchases at the POS, handle various payment methods, balance the till, and assist with stock replenishment, merchandising, and store housekeeping.

Responsibilities

• Welcome and greet customers in a friendly and professional manner.
• Assist customers with product enquiries and recommendations.
• Provide accurate information on product features, pricing, promotions, and availability.
• Build positive relationships with customers to encourage repeat business.
• Handle customer complaints and enquiries professionally.
• Achieve individual and store sales targets.
• Promote current promotions, membership programmes, and new arrivals.
• Upsell and cross-sell products to maximise sales opportunities.
• Maintain excellent product knowledge.
• Process customer purchases using the POS (Point of Sale) system.
• Handle cash, credit card, e-wallet, and other payment transactions accurately.
• Balance the cash register at the beginning and end of each shift.
• Issue receipts and process refunds or exchanges according to company policy.
• Replenish stock on shelves and display areas.
• Ensure merchandise is neatly displayed and organised.
• Receive, unpack, and label new stock.
• Conduct stock replenishment and stock transfers as required.
• Participate in periodic stock counts and inventory checks.
• Maintain cleanliness and tidiness of the sales floor, fitting rooms, and cashier area.
• Ensure displays are attractive and comply with visual merchandising guidelines.
• Report any maintenance or safety issues to the Store Manager.
• Monitor stock levels and report low stock to the Store Manager.
• Assist with stock receiving and inventory documentation.
• Minimise stock loss and prevent theft.
• Follow company policies, SOPs, and retail operating procedures.
• Comply with health and safety regulations.
• Protect company assets and maintain confidentiality.
• Work collaboratively with colleagues to achieve store objectives.
• Attend training sessions and staff meetings.
• Support other team members during peak business periods.

Job description

Welcome and greet customers in a friendly and professional manner.

Assist customers with product enquiries and recommendations.

Provide accurate information on product features, pricing, promotions, and availability.

Build positive relationships with customers to encourage repeat business.

Handle customer complaints and enquiries professionally.

Achieve individual and store sales targets.

Promote current promotions, membership programmes, and new arrivals.

Upsell and cross-sell products to maximise sales opportunities.

Maintain excellent product knowledge.

Process customer purchases using the POS (Point of Sale) system.

Handle cash, credit card, e-wallet, and other payment transactions accurately.

Balance the cash register at the beginning and end of each shift.

Issue receipts and process refunds or exchanges according to company policy.

Key Responsibilities

1. Customer Service

• Welcome and greet customers in a friendly and professional manner.

• Assist customers with product enquiries and recommendations.

• Provide accurate information on product features, pricing, promotions, and availability.

• Build positive relationships with customers to encourage repeat business.

• Handle customer complaints and enquiries professionally.

2. Sales

• Achieve individual and store sales targets.

• Promote current promotions, membership programmes, and new arrivals.

• Upsell and cross-sell products to maximise sales opportunities.

• Maintain excellent product knowledge.

3. Cashier Operations

• Process customer purchases using the POS (Point of Sale) system.

• Handle cash, credit card, e-wallet, and other payment transactions accurately.

• Balance the cash register at the beginning and end of each shift.

• Issue receipts and process refunds or exchanges according to company policy.

4. Store Operations

• Replenish stock on shelves and display areas.

• Ensure merchandise is neatly displayed and organised.

• Receive, unpack, and label new stock.

• Conduct stock replenishment and stock transfers as required.

• Participate in periodic stock counts and inventory checks.

5. Housekeeping

• Maintain cleanliness and tidiness of the sales floor, fitting rooms, and cashier area.

• Ensure displays are attractive and comply with visual merchandising guidelines.

• Report any maintenance or safety issues to the Store Manager.

6. Inventory Management

• Monitor stock levels and report low stock to the Store Manager.

• Assist with stock receiving and inventory documentation.

• Minimise stock loss and prevent theft.

7. Compliance

• Follow company policies, SOPs, and retail operating procedures.

• Comply with health and safety regulations.

• Protect company assets and maintain confidentiality.

8. Teamwork

• Work collaboratively with colleagues to achieve store objectives.

• Attend training sessions and staff meetings.

• Support other team members during peak business periods.