Retail Manager [Electrical Department]

Harvey Norman MY; Johor Bahru; On-site; MYR 56,000 - 89,000; Full time

Job summary

Harvey Norman MY is seeking a Store Manager to maximise sales and profits by driving store execution of promotions and by developing sales staff to improve conversion rates.

You will schedule and supervise employees, recruit and train, manage stock, analyse sales trends, ensure health and safety, and maintain outstanding customer service.

This role requires strong leadership, communication skills, and a focus on operational excellence to deliver consistent results.

Responsibilities

• Maximise sales and profits by executing promotions and coaching sales staff.
• Schedule and assign employees and monitor work results.
• Recruit, select, orient, and train store staff.
• Coach and evaluate staff performance; plan and appraise results.
• Build rapport with customers to identify service needs.
• Ensure a safe, clean store environment and compliant operations.
• Analyse sales figures and forecast future volumes.
• Manage stock levels and control inventory accurately.

Job description

• Maximizing sales and profits through store execution of the companies' promotional activities, by developing and motivating sales people to maximize conversion rates.
• Completes store operational requirements by scheduling and assigning employees; following up on work results.
• Maintains store staff by recruiting, selecting, orienting, and training and developing employees.
• Maintains store staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Contributes to team effort by accomplishing related results as needed.
• Managing and motivating a team to increase sales and ensure efficiency.
• Managing stock levels and making key decisions about stock control;
• Analysing sales figures and forecasting future sales volumes to maximize profits.
• Analysing and interpreting trends to facilitate planning.
• Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development.
• Ensuring standards for quality, customer service and health and safety are met.
• Resolving health and safety, legal and security issues.
• Responding to customer complaints and comments urgently.
• Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Assists with ordering, pricing, and receiving merchandise. Ensures accurate documentation of all price changes, markdowns, and transfers to control inventory.
• Keeps store clean, stocked and in first class condition at all times. Maintains high cleaning standards including stockroom, and equipment. Cleans all spills to remove safety hazards.