Retail Associate

FamilyMart; Johor Bahru; On-site; MYR 20,000 - 31,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Job summary

FamilyMart in Johor Bahru is seeking a retail associate to support daily store operations and deliver friendly service. You should have at least an SPM qualification or retail experience and be willing to work shifts, including weekends and public holidays.

You will welcome customers, upsell products, handle cash, maintain store cleanliness, and ensure stock is replenished. Proficiency in Bahasa Malaysia and English is preferred, and candidates with 1–2 years of experience in retail or customer

Qualifications

• Minimum SPM qualification or relevant retail working experience.
• Able to communicate effectively in Bahasa Malaysia and English.
• Preferably 1–2 years of working experience in retail or customer service.
• Candidates without retail experience but with a positive working attitude are encouraged to apply.
• Willing to be based at retail locations and transfer to other locations when needed.
• Able to work on a shift basis, including weekends and public holidays.

Responsibilities

• Ensure smooth and efficient retail operations in collaboration with the immediate supervisor.
• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Handle customer food orders and ensure preparation and disposal processes comply with food handling SOPs.
• Operate the cash register accurately for both cash and credit card transactions, in accordance with company policies and procedures.
• Assist in maintaining store cleanliness, safety, and overall housekeeping standards.
• Responsible for stock replenishment to ensure product availability at all times.

Skills

Bahasa Malaysia

English

Customer service

Retail experience

Positive working attitude

Education

SPM or equivalent

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Minimum SPM qualification or relevant retail working experience.

Able to communicate effectively inBahasa Malaysia and English.

Preferably1–2 years of working experiencein retail or customer service

Candidates without retail experience but with apositive working attitudeare encouraged to apply.

Willing to be based at retail locations and transfer to other locations when needed

Able to work on ashift basis, includingweekends and public holidays.

Requirement

• Minimum SPM qualification or relevant retail working experience.

• Able to communicate effectively inBahasa Malaysia and English.

• Preferably1–2 years of working experiencein retail or customer service

• Candidates without retail experience but with apositive working attitudeare encouraged to apply.

• Willing to be based at retail locations and transfer to other locations when needed

• Able to work on ashift basis, includingweekends and public holidays.

Responsibility

• Ensure smooth and efficient retail operations in collaboration with the immediate supervisor.

• Deliver excellent customer service and respond promptly to customer needs.

• Introduce, promote, and upsell products to customers.

• Handle customer food orders and ensure preparation and disposal processes comply with food handling SOPs.

• Operate the cash register accurately for both cash and credit card transactions, in accordance with company policies and procedures.

• Assist in maintaining store cleanliness, safety, and overall housekeeping standards.

• Responsible for stock replenishment to ensure product availability at all times.

Benefits

• EPF
• SOCSO
• EIS