Customer Service Associate

Giftmate Sdn Bhd; Puchong; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

EPF/SOCSO/EIS

Sales commission based on performance

Career growth opportunities

Dynamic & Energetic environment

Skill development

Job summary

Jora Malaysia is seeking a friendly, customer-focused Retail Sales Associate to welcome customers, answer product questions, and process purchases. The role requires 1–2 years of experience in retail or customer service and the ability to communicate in English and Mandarin to assist Mandarin-speaking customers.

You will maintain attractive product displays, support daily sales targets, handle cashier duties, stock replenishment, and ensure a positive shopping experience.

Qualifications

• Minimum SPM, Diploma, or equivalent qualification.
• 1–2 years of experience in retail sales, customer service, or related field.
• Able to communicate effectively in English and Mandarin to assist Mandarin-speaking customers.
• Friendly, approachable, and customer-focused.
• Good communication and interpersonal skills.
• Self-motivation and ability to work independently or as part of a team.
• Sales-driven with a positive attitude towards achieving targets.
• Experience in cashiering, stock handling, or retail operations is an advantage.
• Previous experience in the retail industry will be an added advantage.
• Willing to work retail hours, weekends, and public holidays.

Responsibilities

• Welcome and assist customers with product enquiries, recommendations, and purchases.
• Provide excellent customer service and ensure a positive shopping experience.
• Introduce products, promotions, and ongoing campaigns to customers.
• Support the team in achieving daily and monthly store sales targets.
• Process payments and handle cashier transactions accurately.
• Replenish stock and ensure products are properly organised and displayed.
• Assist with receiving, checking, and managing incoming stock.
• Maintain attractive product displays according to brand guidelines.
• Build good relationships with customers and encourage repeat purchases.
• Maintain store cleanliness and support smooth day-to-day store operations.

Skills

Retail sales

Customer service

English & Mandarin

Communication

Teamwork

Cashiering

Stock handling

Retail operations

Education

SPM/ Diploma

Tools

POS system

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• At least 1–2 years of experience in retail sales, customer service, or a related field.
• Able to communicate effectively in English and Mandarin to assist Mandarin-speaking customers.
• Friendly, approachable, and customer-focused.
• Good communication and interpersonal skills.
• Self-motivated and able to work independently or as part of a team.
• Sales-driven with a positive attitude towards achieving targets.
• Experience in cashiering, stock handling, or retail operations is an advantage.
• Previous experience in the retail industry will be an added advantage.
• Willing to work retail hours, weekends, and public holidays.

Requirement

• Minimum SPM, Diploma, or equivalent qualification.
• At least 1–2 years of experience in retail sales, customer service, or a related field.
• Able to communicate effectively in English and Mandarin to assist Mandarin-speaking customers.
• Friendly, approachable, and customer-focused.
• Good communication and interpersonal skills.
• Self-motivated and able to work independently or as part of a team.
• Sales-driven with a positive attitude towards achieving targets.
• Experience in cashiering, stock handling, or retail operations is an advantage.
• Previous experience in the retail industry will be an added advantage.
• Willing to work retail hours, weekends, and public holidays.

Responsibility

• Welcome and assist customers with product enquiries, recommendations, and purchases.
• Provide excellent customer service and ensure a positive shopping experience.
• Introduce products, promotions, and ongoing campaigns to customers.
• Support the team in achieving daily and monthly store sales targets.
• Process payments and handle cashier transactions accurately.
• Replenish stock and ensure products are properly organised and displayed.
• Assist with receiving, checking, and managing incoming stock.
• Maintain attractive product displays according to brand guidelines.
• Build good relationships with customers and encourage repeat purchases.
• Maintain store cleanliness and support smooth day-to-day store operations.

Benefits

• EPF, SOCSO & EIS
• Attractive Sales Commission based on performance
• Career Growth Opportunities
• Dynamic & Energetic Working Environment
• Opportunity to develop your retail sales and customer service skills