Retail Assistant (MyTOWN)

Muji Malaysia Sdn Bhd; Kampung Malaysia Tambahan; On-site; MYR 17,000 - 28,000; Full time

Job summary

Muji Malaysia Sdn Bhd is seeking a retail associate to support daily sales targets and deliver high-quality customer service. You will greet customers, provide product information, assist in stock tagging and replenishment, and help cashier operations as needed.

The role involves maintaining store standards, organizing stock by FIFO, and ensuring accurate displays while offering knowledge on services such as home delivery and alteration where applicable.

Qualifications

• Minimum SPM with 1–2 years of retail experience preferred.
• Positive and passionate about the retail industry.
• Enjoy interacting with customers and have an eye for details.
• Articulate and outgoing.
• Result oriented and a good team player.

Responsibilities

• Assist in achieving daily and monthly sales budgets.
• Provide product information and service to customers pro-actively.
• Greet and assist customers on the sales floor attentively.
• Assist in stock receiving, counting, tagging and labeling.
• Perform daily/weekly housekeeping and stock replenishment.
• Assist in cashier duties at the checkout when required.
• Ensure stock is displayed and aged merchandise is minimized.

Skills

Customer service

Stock replenishment

Cashiering

Visual merchandising

Team collaboration

Education

SPM minimum

Job description

Roles & Responsibilities

• Assist in achieving daily and monthly sales budget
• Assist in carrying out the weekly sales action plan at their assigned areas or departments
• Provide product information and service to customers pro-actively
• Greet and assist customer at the sales floor attentively
• Assist in receiving, counting of stocks, tagging and labeling
• Monitor and check goods with expiry date (Health & Beauty / Food)
• Do daily/weekly housekeeping
• Assist in tagging sensor tag, especially for garment
• Actively feedback on fast and slow moving stock
• Maintain the work area by adhering to the safety standards as required
• Perform daily stock replenishment
• Assist the cashier at the Checkout point when required
• Responsible in the reporting of price error
• Equipped with the knowledge of the extended services and fees involved (Home delivery & Alteration)
• Demonstrate appropriate customer service skills as according to the Muji standard
• Provide effective and efficient service to assist the customers of all aspects
• Gather feedback from customer and suggest improvement for the areas to the superior
• Ensure stock sold by first in first out to avoid an increase of aging merchandise
• Report on any discrepancy of stock holding against the system
• Ensure all available stock are being displayed

• Assist in achieving daily and monthly sales budget
• Assist in carrying out the weekly sales action plan at their assigned areas or departments
• Provide product information and service to customers pro-actively
• Greet and assist customer at the sales floor attentively
• Assist in receiving, counting of stocks, tagging and labeling
• Monitor and check goods with expiry date (Health & Beauty / Food)
• Do daily/weekly housekeeping
• Assist in tagging sensor tag, especially for garment
• Actively feedback on fast and slow moving stock
• Maintain the work area by adhering to the safety standards as required
• Perform daily stock replenishment
• Assist the cashier at the Checkout point when required
• Responsible in the reporting of price error
• Equipped with the knowledge of the extended services and fees involved (Home delivery & Alteration)
• Demonstrate appropriate customer service skills as according to the Muji standard
• Provide effective and efficient service to assist the customers of all aspects
• Gather feedback from customer and suggest improvement for the areas to the superior
• Ensure stock sold by first in first out to avoid an increase of aging merchandise
• Report on any discrepancy of stock holding against the system
• Ensure all available stock are being displayed

Requirements

• Minimum SPM with 1 – 2 years of retail experience will be an added advantage
• Positive and with passion in retail industry
• Like interacting with customers and have an eye for details
• Articulate and outgoing
• Result oriented and good team player