Customer Experience Retail Associate

Muji Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 29,000; Full time

Job summary

Muji Malaysia Sdn Bhd is seeking a friendly Retail Associate to assist customers on the sales floor, meet daily and monthly sales budgets, and provide proactive product information.

You will handle stock checks, tagging, shelf replenishment, and help at the checkout when required, ensuring Muji standards of service.

This role requires at least SPM and 1–2 years retail experience; a detail‑oriented, outgoing team player with a positive attitude will fit well.

Qualifications

• Minimum SPM with 1–2 years of retail experience.
• Positive, passionate about retail industry.
• Attention to detail, articulate and outgoing.
• Result oriented and good team player.

Responsibilities

• Assist in achieving daily and monthly sales budget.
• Assist in carrying out the weekly sales action plan at assigned areas or departments.
• Provide product information and service to customers pro-actively.
• Greet and assist customers at the sales floor attentively.
• Assist in receiving, counting of stocks, tagging and labeling.
• Monitor and check goods with expiry date (Health & Beauty / Food).
• Do daily/weekly housekeeping.
• Tag sensor tags, especially for garments.
• Feedback on fast and slow moving stock.
• Maintain the work area adhering to safety standards.
• Perform daily stock replenishment.
• Assist the cashier at the Checkout point when required.
• Report price errors.
• Inform customers about extended services and fees (Home delivery & Alteration).
• Demonstrate Muji service standards.
• Provide effective service to customers.
• Gather feedback from customers for improvements.

Skills

Customer service

Detail orientation

Outgoing

Team player

Positive attitude

Retail experience

Education

SPM or equivalent

Job description

Muji Malaysia Sdn Bhd is seeking a friendly Retail Associate to assist customers on the sales floor, meet daily and monthly sales budgets, and provide proactive product information.

You will handle stock checks, tagging, shelf replenishment, and help at the checkout when required, ensuring Muji standards of service.

This role requires at least SPM and 1–2 years retail experience; a detail‑oriented, outgoing team player with a positive attitude will fit well.