Retail Assistant Manager

KTS CELLULAR SDN. BHD.; Selangor; On-site; MYR 42,000 - 54,000; Full time

Job summary

KTS Cellular Malaysia is seeking a motivated Retail Assistant Manager to support daily store operations, drive sales, and lead the retail team. You will collaborate with the Retail Manager to hit monthly targets while ensuring outstanding customer service across Mandarin, English, and Bahasa Malaysia.

The role requires a minimum of SPM or a Diploma in Business or Retail Management, 2-3 years in retail, strong leadership, and willingness to work weekends and holidays; previous supervisory

Qualifications

• Minimum SPM qualification or a Diploma in Business, Retail Management, or a related field.
• 2-3 years of retail experience, preferably in a supervisory role.
• Strong leadership, communication, and problem-solving skills.
• Sales-driven mindset and a passion for customer service.
• Ability to work retail hours, including weekends and public holidays.
• Proficiency in Mandarin, English, and Bahasa Malaysia.

Responsibilities

• Support daily store operations to ensure a smooth and efficient workflow.
• Maintain store cleanliness, visual merchandising, and product displays.
• Oversee opening and closing procedures, cash handling, and routine operational checks.
• Work closely with the Retail Manager to achieve monthly sales targets and KPIs.
• Track daily sales performance and guide the team towards achieving their goals.
• Support the planning and execution of promotions and sales campaigns.
• Supervise full-time and part-time retail staff, ensuring duty rosters and floor coverage.
• Coach, motivate, and support the team to strengthen sales and customer service skills.
• Assist with onboarding and training new team members.
• Ensure every customer receives friendly, attentive, and professional service.

Skills

Mandarin

English

Bahasa Malaysia

Education

SPM or equivalent

Diploma in Business/Retail Management

Job description

We're looking for a motivated, customer-focused Retail Assistant Manager to support daily store operations, drive sales, and help our retail team thrive. If you enjoy a fast-paced environment and take pride in delivering excellent service, we'd love to hear from you!

Key responsibilities

Support daily store operations to ensure a smooth and efficient workflow

Maintain company standards for store cleanliness, visual merchandising, and product displays

Oversee opening and closing procedures, cash handling, and routine operational checks

Work closely with the Retail Manager to achieve monthly sales targets and KPIs

Track daily sales performance and guide the team towards achieving their goals

Support the planning and execution of promotions and sales campaigns

Supervise full-time and part-time retail staff, ensuring effective duty rosters and adequate floor coverage

Coach, motivate, and support the team to strengthen sales and customer service skills

Assist with onboarding and training new team members

Ensure every customer receives friendly, attentive, and professional service

About you

Minimum SPM qualification or a Diploma in Business, Retail Management, or a related field

At least 2-3 years of retail experience, preferably in a supervisory role

Strong leadership, communication, and problem-solving skills

A sales-driven mindset and a passion for customer service

The ability to stay organised and perform well under pressure

Willingness to work retail hours, including weekends and public holidays

Proficiency in Mandarin, English, and Bahasa Malaysia

KTS Cellular Malaysia is a leading distributor of mobile phones and accessories in Malaysia. Established in 1991, KTS offers a wide selection of top-quality products, competitive pricing, and reliable customer service. KTS Cellular is also an official distributors of Samsung products, which include Samsung smartphones, tablets, smartwatches, and more.

KTS Cellular Malaysia is a leading distributor of mobile phones and accessories in Malaysia. Established in 1991, KTS offers a wide selection of top-quality products, and reliable customer service. KTS Cellular is also an official distributors of Samsung products, which include Samsung smartphones, tablets, smartwatches, and more.