Restaurant Supervisor

RH One Group Sdn. Bhd.; Miri; On-site; MYR 27,000 - 40,000; Full time

Job summary

RH One Group Sdn. Bhd. in Miri, Malaysia, is seeking a responsible Restaurant Supervisor to oversee daily restaurant operations and lead the team to maintain high standards of service, food quality, cleanliness, and efficiency.

You will manage shifts, train staff, handle customer complaints professionally, and ensure adherence to SOPs and hygiene standards. The role requires leadership, good communication, and the ability to perform under peak hours.

Qualifications

• Strong leadership and communication skills for coordinating team members.
• Excellent customer service abilities to handle complaints professionally.
• Ability to work under pressure during peak hours while maintaining service standards.
• Good organizational skills to manage schedules and tasks.
• Attention to hygiene and food safety in a fast-paced setting.

Responsibilities

• Supervise daily restaurant operations and ensure smooth workflow during all shifts
• Lead, train, and motivate service crew to maintain high service standards
• Ensure customer satisfaction by handling complaints professionally and promptly
• Monitor staff attendance, discipline, grooming, and performance
• Coordinate with kitchen and service team to ensure food and drinks are served correctly and on time
• Ensure compliance with company SOP, hygiene, safety, and cleanliness standards
• Check stock levels, assist in ordering supplies, and control wastage
• Assist in preparing duty rosters, shift schedules, and staff task assignments
• Ensure cashiering procedures are followed accurately (if required)
• Support management in achieving sales targets and improving operations

Skills

Leadership

Communication

Teamwork

Problem solving

Customer service

Job description

We are looking for a responsible and experienced Restaurant Supervisor to oversee daily restaurant operations, ensure excellent customer service, and lead the team to maintain high standards of food quality, cleanliness, and efficiency. This role requires strong leadership, communication skills, and the ability to handle operations smoothly during peak hours.

Key Responsibilities

Supervise daily restaurant operations and ensure smooth workflow during all shifts

Lead, train, and motivate service crew to maintain high service standards

Ensure customer satisfaction by handling complaints professionally and promptly

Monitor staff attendance, discipline, grooming, and performance

Coordinate with kitchen and service team to ensure food and drinks are served correctly and on time

Ensure compliance with company SOP, hygiene, safety, and cleanliness standards

Check stock levels, assist in ordering supplies, and control wastage

Assist in preparing duty rosters, shift schedules, and staff task assignments

Ensure cashiering procedures are followed accurately (if required)

Support management in achieving sales targets and improving operations

Requirements

Strong leadership and communication skills

Able to work under pressure and handle peak hour operations

Good teamwork, problem-solving, and customer service skills

Responsible, punctual, and well-organized

Willing to work shifts, weekends, and public holidays

Basic knowledge of hygiene & food safety is an advantage