Restaurant Supervisor

Jan's All Day Dining & Cafe; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Staff meals

Complimentary specialty coffee/drinks

Direct mentorship with owners

Job summary

Jan's All Day Dining & Cafe in Kuala Lumpur is seeking a proactive Cafe Restaurant Supervisor to lead daily cafe operations and drive sales growth. You will partner with owners to manage staff, oversee administration, scheduling, and customer service excellence in a fast-paced F&B setting.

Ideal candidates have 2–3 years in cafe supervision, strong business acumen, and fluency in English. A hands-on leader who can train staff and optimize cost controls will thrive in this role.

Qualifications

• Experience: Minimum 2–3 years in cafe/restaurant supervisory roles.
• Strong understanding of hospitality financial metrics (P&L, labor costs, COGS).
• Proficiency with POS back-office systems, inventory software, and basic Google Sheets/Excel.
• Excellent communication and interpersonal skills with a proven leadership track record.
• Diploma or Bachelor’s Degree in Hospitality Management or Business Administration is an advantage.

Responsibilities

• Implement local marketing, upsell strategies, and community engagement to drive daily sales growth.
• Manage day-to-day cafe administration including cash handling, reconciliations, and weekly reports.
• Oversee inventory, cost control, stocktakes, and supplier relationships to optimize costs.
• Design rosters to optimize labor costs relative to foot traffic.
• Lead, train, and mentor frontline staff and baristas, maintaining high service standards.
• Review KPIs with owners and implement operational improvements.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Are you a hospitality professional with a sharp mind for business operations? We are seeking a driven, highly organized Cafe Restaurant Supervisor to work in close partnership with the business owners.

In this role, you will act as the operational and administrative role of our cafe. While a passion for F&B is essential, this is a business leadership and management position. Your primary focus will be taking the administrative weight off the owners' shoulders, driving sales growth, managing a high-performing team, and ensuring flawless customer service.

If you are a proactive problem-solver who thrives on taking full ownership of a business’s day-to-day operations, we want to hear from you.

Key Responsibilities

1. Business Growth & Sales

• Implement local marketing, upsell strategies, and community engagement initiatives to drive daily and monthly sales growth.
• Monitor key financial metrics including cost control, daily revenue targets, transaction averages, and customer retention.
• Partner with the business owners to analyze menu performance, manage margins, and introduce profitable new offerings.
• Manage day-to-day cafe administration, including daily cash handling, sales reconciliations, and weekly operational reporting to the owners.
• Oversee inventory and cost control, stocktakes, and supplier relationships to minimize wastage and optimize food/beverage costs.
• Design efficient staff rosters that optimize labor cost percentages relative to peak and off-peak foot traffic.
• Ensure strict compliance with local health, safety, food hygiene, and employment regulations.
• Set, monitor, and elevate customer service standards on the floor, lead by example, and handle customer feedback professionally.
• Recruit, onboard, train, and mentor frontline service crew and baristas, fostering a positive, accountable, and high-performing team culture.
• Hold regular alignment meetings with the business owners to review KPIs, discuss store health, and execute operational improvements.

Qualifications & Requirements

• Experience: Minimum 2–3 years of proven experience as a Cafe Manager, Assistant Cafe Manager, Restaurant Manager, or in a similar supervisory role within F&B/Retail.
• Business Acumen: Strong basic understanding of hospitality financial metrics (P&L, labor costs, Cost of Goods Sold/COGS).
• Technical Skills: Proficiency in utilizing POS back-office systems, inventory software, and basic Google Sheets/Excel for reporting.
• Leadership: Exceptional communication and interpersonal skills, with a proven track record of managing and motivating a diverse frontline team.
• Education: Diploma or Bachelor’s Degree in Hospitality Management, Business Administration, or a related field is an advantage but not mandatory if backed by solid experience.
• Language: Fluent in English to communicate effectively with staff and customers.
• Traits: A proactive "owner-mindset," highly organized, punctual, and able to work independently under minimal supervision.
• Competitive base salary based on experience.
• Performance-Based Bonus: Incentives tied directly to sales targets and cost-control KPIs.
• Staff meals and complimentary specialty coffee/drinks.
• Direct mentorship and a close working relationship with the business owners.
• Clear career growth paths as the business expands.

Schedule:

• 5-day work week (including weekends and public holidays)

Application Question(s):

• Are you willing to work weekends?
• How many years of F&B management experience do you have?