Supervisor

Shogime Trading; George Town; On-site; MYR 36,000 - 48,000; Full time

Job summary

Jora Malaysia is seeking a dedicated supervisor to oversee cafe/restaurant operations in Penang, ensuring smooth service and high standards. You will lead front-of-house staff, monitor SOPs, food safety, and daily operations while coordinating with kitchen and management to maintain workflow.

The ideal candidate has 1–2 years in F&B, strong leadership, good communication, and the ability to manage shifts, inventory, and customer feedback. English and Bahasa Malaysia are essential.

Qualifications

• 1–2 years of experience in a cafe/restaurant/F&B hospitality or related industry.
• Experience in a supervisory or team leader role is preferred.
• Strong leadership and people management skills.
• Good communication and customer service skills.
• Able to work in a fast-paced environment and handle multiple tasks efficiently.
• Able to manage staff schedules, daily operations, and shift responsibilities.
• Knowledge of food safety, hygiene, and F&B operational procedures.
• Basic computer applications and POS systems.
• Willing to work on shifts, weekends, and public holidays.
• Proficient in English and Bahasa Malaysia; additional languages are an advantage.

Responsibilities

• Supervise and manage the daily operations of the cafe/restaurant to ensure smooth and efficient service.
• Lead, guide, and monitor front‑of‑house and service staff to maintain high performance and service standards.
• Ensure all staff follow company SOPs, food safety, hygiene, and workplace safety procedures.
• Monitor food and beverage quality, presentation, portion control, and service standards.
• Manage staff scheduling, attendance, shift allocation, and daily task assignments.
• Handle customer enquiries, feedback, and complaints professionally and promptly.
• Monitor inventory, stock levels, wastage, and assist with stock ordering when required.
• Ensure the outlet is clean, organized, well‑maintained, and properly prepared before and during operations.
• Monitor daily sales, cash handling, POS transactions, and closing procedures.
• Conduct staff briefings and provide on‑the‑job training to improve service and operational efficiency.
• Coordinate with kitchen and management teams to ensure smooth communication and workflow.
• Identify operational issues and take appropriate action to resolve them.
• Prepare daily operational reports and provide feedback to management.
• Support promotional activities, events, and other tasks assigned by management.

Skills

Leadership

People mgmt

Customer service

Communication

Multitasking

Tools

POS systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Supervise and manage the daily operations of the cafe/restaurant to ensure smooth and efficient service.
• Lead, guide, and monitor front‑of‑house and service staff to maintain high performance and service standards.
• Ensure all staff follow company SOPs, food safety, hygiene, and workplace safety procedures.
• Monitor food and beverage quality, presentation, portion control, and service standards.
• Manage staff scheduling, attendance, shift allocation, and daily task assignments.
• Handle customer enquiries, feedback, and complaints professionally and promptly.
• Monitor inventory, stock levels, wastage, and assist with stock ordering when required.
• Ensure the outlet is clean, organized, well‑maintained, and properly prepared before and during operations.
• Monitor daily sales, cash handling, POS transactions, and closing procedures.
• Conduct staff briefings and provide on‑the‑job training to improve service and operational efficiency.
• Coordinate with kitchen and management teams to ensure smooth communication and workflow.
• Identify operational issues and take appropriate action to resolve them.
• Prepare daily operational reports and provide feedback to management.
• Support promotional activities, events, and other tasks assigned by management.

Job Requirements:

• Minimum 1-2 years of experience in a cafe, restaurant, F&B, hospitality, or related industry.
• Previous experience in a supervisory or team leader position is preferred.
• Strong leadership and people‑management skills.
• Good communication and customer service skills.
• Able to work in a fast‑paced environment and handle multiple tasks efficiently.
• Able to manage staff schedules, daily operations, and shift responsibilities.
• Knowledge of food safety, hygiene, and F&B operational procedures.
• Basic knowledge of inventory management, stock control, and cash handling.
• Able to handle customer complaints and operational issues professionally.
• Proficient in basic computer applications and POS systems is an advantage.
• Willing to work on shifts, weekends, and public holidays when required.
• Responsible, proactive, reliable, and able to work independently.
• Able to lead and motivate a team while maintaining a positive working environment.
• Good command of English and Bahasa Malaysia; additional languages are an advantage.