Restaurant Manager: Lead Operations & Guest Experience

Pegacorn Sdn Bhd; Johor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Pegacorn Sdn Bhd, operating Subway Shell Mint Hotel, is looking for a Restaurant Manager to lead daily restaurant operations, supervise staff, and ensure excellent service. You will manage inventory, safety compliance, and records while coordinating local promotions and training programs.

The role emphasizes exceptional customer service, strong leadership, and the ability to recruit and develop a high-performing team to deliver consistent quality and sales growth.

Qualifications

• Experience supervising restaurant staff and operations.
• Knowledge of inventory controls and cost management.
• Strong customer service and leadership abilities.

Responsibilities

• Direct staff to ensure food safety, product prep and cleanliness standards.
• Oversee safety, security, and staff training programs.
• Recruit staff and manage scheduling, appraisals, and performance.
• Promote sales through local marketing initiatives and events.
• Maintain business records and report on inventory and KPIs.
• Coordinate promotions and liaise with owners and area managers.

Skills

Leadership

Inventory management

Customer service

Staff training

Food safety

Marketing

Recruitment

Education

University of SUBWAY training

Tools

WISR reporting platform

Inventory system

Job description

Pegacorn Sdn Bhd, operating Subway Shell Mint Hotel, is looking for a Restaurant Manager to lead daily restaurant operations, supervise staff, and ensure excellent service. You will manage inventory, safety compliance, and records while coordinating local promotions and training programs.

The role emphasizes exceptional customer service, strong leadership, and the ability to recruit and develop a high-performing team to deliver consistent quality and sales growth.