Restaurant Captain [SANG SEAFOOD OMBAK KLCC]

Sang F&B Sdn Bhd; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

Jora Malaysia is seeking a Restaurant Captain to lead shift operations, oversee floor staff, and deliver exceptional guest service. You will be the primary host for VIP Room private dining and coordinate group bookings while upholding high hospitality standards and seamless dining pacing.

Requirements include 2+ years in a captain or supervisor role, a diploma or SPM in Hospitality/Business, and strong leadership with fluent English and Bahasa Melayu. Weekend and holiday shifts are expected.

Qualifications

• Minimum 2+ years in a Captain, Senior Waiter, or Service Supervisor role in a fast-paced dining environment.
• Strong leadership and guest-service focus.
• Familiarity with F&B POS systems and cash handling.

Responsibilities

• Welcome guests and manage flow during peak hours.
• Upsell signature seafood offerings and beverages.
• Take orders via POS, communicate dietary needs to kitchen.
• Ensure timely service and proper food temperatures.
• Handle guest inquiries and resolve issues on the spot.
• Lead floor staff and brief on daily specials and SOPs.

Skills

Leadership

Communication

Interpersonal skills

Upselling

Bilingual English/Bahasa Melayu

Education

SPM

Diploma in Hospitality

Business Management

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Restaurant Captain leads shift operations, oversees floor staff, and delivers exceptional guest service. In addition to handling main dining room operations, this position acts as the primary host for VIP Room private dining and coordinates group bookings, ensuring high hospitality standards, seamless food pacing for multi-course meals, and strong revenue generation through up-selling signature seafood offerings.

Key responsibilities

• Welcome and greet guests warmly under the brand's hospitality standard, assist with table assignments, and manage guest flow during peak hours
• Guide guests through the menu, explain signature halal Chinese seafood offerings, and actively upsell fresh catch, specialties, beverages, and sides
• Take accurate food and beverage orders using the POS system, ensuring special dietary requirements or spice level preferences are clearly communicated to the kitchen
• Ensure food and beverages are served promptly, correctly, and at the proper temperature according to SOPs
• Handle guest inquiries, feedback, and complaints professionally on the spot, escalating complex issues to management when necessary
• Lead and support floor staff (waiters, runners) during daily operational shifts
• Assist in conducting pre-shift briefings, assigning section duties, and ensuring all team members are briefed on daily specials or out-of-stock items
• Guide and onboard junior service staff on SOPs, table service etiquette, product knowledge, and halal compliance standards
• Ensure the dining area, service stations, sideboards, and table setups are clean, fully stocked, and compliant with hygiene guidelines prior to opening
• Process guest bills correctly, manage payment transactions (Cash, Cards, E-Wallets), and handle table changes or split bills smoothly

About you

• Minimum 2+ years of experience as a Captain, Senior Waiter, or Service Supervisor in a fast-paced dining environment
• SPM / Diploma in Hospitality, Food & Beverage, or Business Management (or equivalent working experience)
• Strong leadership, communication, and interpersonal skills
• Good command of Bahasa Melayu and English
• Familiarity with F&B POS systems and cash handling
• Strong up-selling ability and food knowledge
• Customer-oriented, energetic, reliable, calm under pressure, and a team player
• Willing to work on shifts, weekends, and public holidays