Resort Host

Banyan Tree Ilha Caldeira; George Town; On-site; MYR 36,000 - 60,000; Full time

Job summary

Banyan Tree Ilha Caldeira in Penang, Malaysia, is seeking a Resort Host to assist the Assistant Front Office Manager in delivering courteous service and efficient front desk operations.

You will greet guests, handle requests, and support check-in/check-out while maintaining high service standards. The role requires English communication, teamwork, and willingness to work shifts in a resort setting.

Qualifications

• 1–2 years of frontline or related guest-facing experience.
• Pleasant personality with a customer-first mindset.
• Good interpersonal skills and ability to work in a team.
• Able to read and communicate in English.
• Willing to work on shift rotation.
• Must have the right to work in Malaysia.

Responsibilities

• Connects with the guests on a personal level while answering calls.
• Handles guests’ requests and complaints personally and takes ownership to make their stay memorable.
• Masters guests’ details, room status and reservation status for smooth check-in/check-out.
• Practices suggestive selling to promote rooms and other services.
• Performs cashiering tasks diligently and efficiently.

Skills

Guest interaction

Communication

Teamwork

Shift work

Job description

Resort Host assists the Assistant Front Office Manager or Front Office Manager in all Front Office activities and handles to guests’ requests promptly and professionally.

Responsibilities

• Connects with the guests on personal level while answering calls.
• Handles guests’ requests and complaints personally and takes ownership in making their stay with us exciting and memorable.
• Masters the guests’ details, room status and reservation status in order to perform smooth check-in or check-out.
• Practices suggestive selling techniques to sell rooms and to promote other services in the hotel.
• Performs cashiering task diligently and efficiently.

Requirements

• 1 or 2 years of experiences in frontline or any related experiences dealing with guests
• Pleasant personality
• Good interpersonal skill and team-oriented person
• Able to read and communicate in English
• Willing to work on shift rotation
• Must have the right to work in Malaysia