Front Office Supervisor

Accor; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Accor is seeking a Front Office Supervisor in Kuala Lumpur to oversee daily front office operations, ensuring seamless check-in/check-out and top-tier guest service. You will monitor staff performance, coordinate with other departments, and ensure accurate billing and cashiering through precise shift reporting.

The role requires good communication, leadership, and problem-solving abilities, and candidates should be able to work shifts, including weekends and public holidays.

Qualifications

• Experience in front office operations is advantageous.
• Strong communication, leadership and problem-solving skills are required.
• Customer-oriented with a positive attitude.
• Able to work shifts, weekends and public holidays.

Responsibilities

• Supervise daily front office operations, including check-in and check-out procedures.
• Ensure excellent guest service and handle guest complaints professionally.
• Monitor staff performance and ensure compliance with hotel SOPs.
• Coordinate with other departments to ensure smooth hotel operations.
• Prepare shift reports and ensure accurate billing and cashiering.

Skills

Communication

Leadership

Problem-solving

Customer orientation

Education

SPM/Diploma in Hospitality Management

Job description

Company Description

The AccorHotels Group values employees’ work and implication in the Group; every year a worldwide programme of employee recognition rewards and pays tribute to employees who have best represented the Group’s spirit and values, through their exemplary behaviour and actions. The Bernaches, AccorHotels’s symbol, are awarded to employees whose work, actions and commitment have embodied Respect, Innovation, Performance, Trust or the Spirit of conquest.

The AccorHotels Group values employees’ work and implication in the Group; every year a worldwide programme of employee recognition rewards and pays tribute to employees who have best represented the Group’s spirit and values, through their exemplary behaviour and actions. The Bernaches, AccorHotels’s symbol, are awarded to employees whose work, actions and commitment have embodied Respect, Innovation, Performance, Trust or the Spirit of conquest.

Employee recognition programmes exist in the different countries with various rewards adapted to the needs of the employees.

Job Responsibilities

• Supervise daily front office operations, including check-in and check-out procedures.
• Ensure excellent guest service and handle guest complaints professionally.
• Monitor staff performance and ensure compliance with hotel SOPs.
• Coordinate with other departments to ensure smooth hotel operations.
• Prepare shift reports and ensure accurate billing and cashiering.

Requirements

• SPM/Diploma in Hospitality Management or a related field is an advantage.
• Previous experience in hotel front office operations.
• Good communication, leadership, and problem‑solving skills.
• Able to work shifts, weekends, and public holidays.
• Customer-oriented with a positive attitude.

Additional Information

Malaysian Citizen Only