Host - Front Office, Hyatt Centric City Centre Kuala Lumpur

Hyatt Centric City Centre Kuala Lumpur; Kuala Lumpur; On-site; MYR 45,000 - 71,000; Full time

Job summary

Hyatt Centric City Centre Kuala Lumpur is seeking a Host - Front Office who delivers an excellent and consistent level of service to guests. You will assist with guest services across reception, communications center and concierge, ensuring courteous, professional and flexible service aligned with hotel policies.

You must be willing to rotate within the Rooms division and other departments as assigned, to support guest satisfaction and smooth operation.

Qualifications

• Degree or diploma in Hospitality or Tourism management.
• Minimum 2 years' work experience in hotel operations.
• Strong problem solving, administrative and interpersonal skills.

Responsibilities

• Rotate within different sub departments of the Rooms division, or other departments as assigned to support guest satisfaction and operational efficiency.

Skills

Problem solving

Administrative skills

Interpersonal skills

Education

Degree or diploma in Hospitality or Tourism management

Job description

Host - Front Office, Hyatt Centric City Centre Kuala Lumpur

You will be responsible to provide an excellent and consistent level of service to your customers. The Host - Front Office is responsible to assist with guest services in various areas of the hotel, such as reception, communication center or concierge. To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.

Summary

You will be responsible to provide an excellent and consistent level of service to your customers. The Host - Front Office is responsible to assist with guest services in various areas of the hotel, such as reception, communication center or concierge. To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years' work experience hotel operations.
• Good problem solving, administrative and interpersonal skills are a must.
• Due to the Malaysian government work permit restrictions, we regret to inform that only Malaysian citizen or Permanent Resident of Malaysia will be considered.