Guest Experience Lead - Front Desk

REST DEPOT SDN BHD; Puchong; On-site; MYR 28,000 - 40,000; Full time

Job summary

REST DEPOT SDN BHD is seeking a friendly Front Office Receptionist to welcome guests, handle check-in/out, and manage reservations at our Selangor property.

You will answer calls, assist guests, and maintain accurate records to ensure smooth front desk operations. The role emphasizes professional service and a tidy, presentable reception area.

This on-site position offers Malaysia-based employment with growth opportunities in guest relations.

Responsibilities

• Handle guest check-in and check-out procedures.
• Attend to guest enquiries, requests and feedback.
• Answer incoming calls and assist guests with their needs.
• Manage room reservations and booking enquiries.
• Maintain accurate records and ensure smooth front desk operations.
• Provide professional and friendly customer service.
• Ensure the reception area is clean, organised and presentable.
• Assist with daily front office operations and other duties assigned by the management.

Skills

Guest service

Communication

Job description

REST DEPOT SDN BHD is seeking a friendly Front Office Receptionist to welcome guests, handle check-in/out, and manage reservations at our Selangor property.

You will answer calls, assist guests, and maintain accurate records to ensure smooth front desk operations. The role emphasizes professional service and a tidy, presentable reception area.

This on-site position offers Malaysia-based employment with growth opportunities in guest relations.