Front Office Shift Lead - Guest Experience Pro

M BOUTIQUE HOTEL IPOH; Ipoh; On-site; MYR 31,000 - 47,000; Full time

Benefits offered by this job

Free parking

Meal provided

Job summary

M BOUTIQUE HOTEL IPOH is seeking a Front Office Supervisor to manage daily operations on a rotating shift basis. You will lead Guest Service Officers and Bell Attendants, ensuring smooth check-in/check-out and handling guest inquiries with professionalism.

The role requires overseeing registrations, billing accuracy, and coordinating with Housekeeping and Reservations to meet guest needs and VIP requirements.

Qualifications

• Minimum 1–2 years of hotel Front Office experience is required.
• Experience supervising a Front Office shift is advantageous.
• Familiar with hotel PMS, cashiering, reservations and Front Office procedures.

Responsibilities

• Supervise daily Front Office operations during the assigned shift.
• Conduct shift briefings, assign duties and ensure proper shift handovers.
• Supervise and guide Guest Service Officers and Bell Attendants.
• Ensure smooth and efficient guest check-in and check-out procedures.
• Handle guest requests, feedback and complaints professionally.
• Review guest registration, billing and cashiering transactions for accuracy.
• Coordinate with Housekeeping, Reservations and other departments regarding room status, arrivals, departures and special requests.
• Monitor VIP arrivals, room assignments and outstanding operational matters.
• Provide on-the-job training and guidance to Front Office employees.
• Ensure compliance with hotel policies, procedures, grooming standards and service expectations.
• Assist the Front Office Manager or Assistant Front Office Manager with duty rosters and departmental operations.

Skills

Shift leadership

Communication

Guest service

Problem solving

Independence

Education

Diploma in Hospitality

SPM qualification

Tools

Hotel PMS

Cashier system

Reservations system

Job description

M BOUTIQUE HOTEL IPOH is seeking a Front Office Supervisor to manage daily operations on a rotating shift basis. You will lead Guest Service Officers and Bell Attendants, ensuring smooth check-in/check-out and handling guest inquiries with professionalism.

The role requires overseeing registrations, billing accuracy, and coordinating with Housekeeping and Reservations to meet guest needs and VIP requirements.