Guest Experience Coordinator – Front Desk

Seni Pujaan; Malacca City; On-site; MYR 28,000 - 39,000; Full time

Job summary

Seni Pujaan in Malaysia is seeking a Front Office Assistant to welcome guests, handle check-ins/check-outs, and manage reservations with a focus on superior service. You will interact via phone, email, or in person and coordinate with housekeeping to ensure room readiness and guest satisfaction.

Ideal candidates bring prior front office or customer service experience, strong English communication, and familiarity with MS Office and PMS hotel software.

Qualifications

• Customer service or front office experience preferred.
• Excellent English communication; a second language is often expected.
• Proficiency in Microsoft Office and hotel PMS software.
• Strong organizational skills and professional presentation.
• Ability to handle high-pressure situations calmly and professionally.

Responsibilities

• Greet guests warmly and manage check-ins/check-outs and inquiries via phone, email, or in person.
• Liaise with housekeeping and maintenance to ensure rooms are ready and issues resolved.
• Answer, screen, and forward calls; relay messages and special requests to guests and staff.
• Maintain calm during emergencies or peak periods and resolve complaints promptly.

Skills

Front desk / Front Office

Customer service

English communication

Second language

MS Office

PMS hotel software

Organizational skills

Calm under pressure

Tools

MS Office

Hotel PMS software

Job description

Seni Pujaan in Malaysia is seeking a Front Office Assistant to welcome guests, handle check-ins/check-outs, and manage reservations with a focus on superior service. You will interact via phone, email, or in person and coordinate with housekeeping to ensure room readiness and guest satisfaction.

Ideal candidates bring prior front office or customer service experience, strong English communication, and familiarity with MS Office and PMS hotel software.