Hotel Operations Lead - Guest Experience & Front Desk

Genting Malaysia Berhad; Kampung Chamang; On-site; MYR 47,000 - 71,000; Full time

Job summary

Genting Malaysia Berhad is seeking a Front Office Supervisor to help ensure smooth hotel operations, greet and assist guests, and handle requests and complaints. The role requires maintaining accurate front desk information and staying informed about hotel happenings.

The successful candidate will have relevant hospitality qualifications and leadership skills to supervise front desk teams and uphold service standards.

Qualifications

• Certificate or Diploma in Hospitality Management or Hotel Catering.
• 3 years' experience with 2 years as Front Office Supervisor / Guest Service Assistant.
• SPM with 4 years' experience including 2 years in a supervisory role.
• Excellent interpersonal and communication skills, written and oral.

Responsibilities

• Responsible for the smooth operation of the hotel.
• Aware of the hotel’s emergency procedures for guest and staff safety.
• Handle requests and complaints from guests.
• Keep front desk information accurate and up to date for all employees.
• Ensure the front of the hotel is clean and tidy.
• Be aware of all happenings in the hotel.

Skills

Interpersonal skills

Leadership

Communication

Computer literacy

Education

Certificate / Diploma in Hospitality Management / Hotel Catering

Job description

Genting Malaysia Berhad is seeking a Front Office Supervisor to help ensure smooth hotel operations, greet and assist guests, and handle requests and complaints. The role requires maintaining accurate front desk information and staying informed about hotel happenings.

The successful candidate will have relevant hospitality qualifications and leadership skills to supervise front desk teams and uphold service standards.