Resident Storage Engineer

MTS Global Pte Ltd; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

MTS Global Pte Ltd in Kuala Lumpur, Malaysia, is seeking a storage/system engineer to be the primary technical POC for storage-related incidents on site. You will manage enterprise storage (Pure Storage), perform health checks, firmware upgrades, and optimization, and coordinate with vendor TAC for L1–L3 issues.

Responsibilities include RCA, incident documentation, SLA adherence, and collaboration with IT/service teams, with after-hours support as needed.

Qualifications

• 3–6 years of storage/system engineering experience.
• Experience in SI / Managed Services / Enterprise data center environment.
• Experience in SLA-driven support environment.
• Vendor certifications are a plus.
• Strong troubleshooting and analytical skills.
• Good communication and documentation skills.
• Able to work onsite full-time at customer location.
• Willing to support after-hours or standby when required.
• Exposure to banking, telco, or large enterprise environments is a plus.

Responsibilities

• Act as the primary technical POC for storage-related issues onsite.
• Manage, monitor, and maintain enterprise storage systems (Pure Storage).
• Perform health checks, firmware upgrades, patching, and optimization.
• Troubleshoot incidents, performance bottlenecks, and system alerts.
• Ensure storage availability, performance, and reliability meet SLA.
• Handle L1/L2/L3 troubleshooting and coordinate with vendor TAC.
• Perform RCA and provide preventive recommendations.
• Maintain incident reports and technical documentation.
• Support integration with backup/DR, servers, and network infra.
• Participate in change management and capacity planning.
• Prepare monthly service reports and attend review meetings.
• Ensure compliance with security and operational policies.

Skills

Storage administration

Pure Storage

Troubleshooting

Monitoring tools

ITSM systems

Backup solutions

RAID concepts

Replication/snapshot

Communication skills

Documentation

Customer-facing

Onsite support

Tools

Monitoring tools

ITSM platforms

Job description

Act as the primary technical point of contact for storage-related issues onsite.

Manage, monitor, and maintain enterprise storage systems (Pure Storage and related infrastructure).

Perform health checks, firmware upgrades, patching, and system optimization.

Troubleshoot incidents, performance bottlenecks, and system alerts.

Ensure storage availability, performance, and reliability meet SLA requirements.

Incident & Problem Management

Handle L1/L2/L3 troubleshooting and coordinate with vendor TAC when required.

Perform root cause analysis (RCA) and provide preventive recommendations.

Maintain incident reports and technical documentation.

Infrastructure & Integration

Support integration with:

• o Backup & Disaster Recovery solutions
• o Servers and network infrastructure

Participate in change management activities.

Assist in capacity planning and performance tuning.

Stakeholder & Service Management

Work closely with customer IT team and internal service delivery team.

Provide technical advisory and best practice recommendations.Job Description

Prepare monthly service reports and attend review meetings.

Ensure compliance with security and operational policies.

Requirements

Technical Skills

Strong hands-on experience in enterprise storage administration.

Experience supporting Pure Storage solutions is highly preferred.

Good understanding of:

• o RAID concepts
• o Storage replication & snapshot technologies
• o Backup solutions

Familiar with monitoring tools and ITSM systems.

Experience

3-6 years of experience in storage/system engineering.

Experience in SI / Managed Services / Enterprise data center environment.

Experience working in SLA-driven support environment.

Vendor certifications are an added advantage.

Strong troubleshooting and analytical skills.

Good communication and documentation skills.

Responsible, independent, and customer-facing personality.

Ability to work onsite full-time at customer location.

Willing to support after-hours or standby when required.

Preferred Profile

Experience handling banking, telco, or large enterprise environments.

Exposure to high-availability and mission-critical infrastructure.

ITIL knowledge or certification is a plus.