Onsite Storage Engineer - Pure Storage & HA Expert

MTS Global Pte Ltd; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

MTS Global Pte Ltd in Kuala Lumpur, Malaysia, is seeking a storage/system engineer to be the primary technical POC for storage-related incidents on site. You will manage enterprise storage (Pure Storage), perform health checks, firmware upgrades, and optimization, and coordinate with vendor TAC for L1–L3 issues.

Responsibilities include RCA, incident documentation, SLA adherence, and collaboration with IT/service teams, with after-hours support as needed.

Qualifications

• 3–6 years of storage/system engineering experience.
• Experience in SI / Managed Services / Enterprise data center environment.
• Experience in SLA-driven support environment.
• Vendor certifications are a plus.
• Strong troubleshooting and analytical skills.
• Good communication and documentation skills.
• Able to work onsite full-time at customer location.
• Willing to support after-hours or standby when required.
• Exposure to banking, telco, or large enterprise environments is a plus.

Responsibilities

• Act as the primary technical POC for storage-related issues onsite.
• Manage, monitor, and maintain enterprise storage systems (Pure Storage).
• Perform health checks, firmware upgrades, patching, and optimization.
• Troubleshoot incidents, performance bottlenecks, and system alerts.
• Ensure storage availability, performance, and reliability meet SLA.
• Handle L1/L2/L3 troubleshooting and coordinate with vendor TAC.
• Perform RCA and provide preventive recommendations.
• Maintain incident reports and technical documentation.
• Support integration with backup/DR, servers, and network infra.
• Participate in change management and capacity planning.
• Prepare monthly service reports and attend review meetings.
• Ensure compliance with security and operational policies.

Skills

Storage administration

Pure Storage

Troubleshooting

Monitoring tools

ITSM systems

Backup solutions

RAID concepts

Replication/snapshot

Communication skills

Documentation

Customer-facing

Onsite support

Tools

Monitoring tools

ITSM platforms

Job description

MTS Global Pte Ltd in Kuala Lumpur, Malaysia, is seeking a storage/system engineer to be the primary technical POC for storage-related incidents on site. You will manage enterprise storage (Pure Storage), perform health checks, firmware upgrades, and optimization, and coordinate with vendor TAC for L1–L3 issues.

Responsibilities include RCA, incident documentation, SLA adherence, and collaboration with IT/service teams, with after-hours support as needed.