Global Reservations Specialist - 24/7 Support

TP; George Town; On-site; MYR 46,000 - 55,000; Full time

Job summary

TP in Penang, Malaysia seeks a customer care professional for a hospitality-facing role. You will handle reservation inquiries via phone and email, assist with bookings, and act as the main link between guests and hotel partners to resolve issues. A fast-paced, global travel environment awaits.

Fluent English and Mandarin, strong problem solving, and prior hotel/customer care experience are desired. Flexible shift patterns are available within a 5-day work week with rotating monthly shifts.

Qualifications

• Handle reservation inquiries via phone and email.
• Modify or cancel bookings and manage special requests.
• Be the liaison between guests and hotels to resolve concerns.
• Deliver outstanding service while supporting hotel partners.

Responsibilities

• Handle reservation-related inquiries (pre & post) via phone and email.
• Modify or cancel bookings, manage special requests.
• Be the key liaison between guests and hotels to resolve concerns.
• Deliver outstanding service while supporting hotel partners.

Skills

Excellent communication

English & Mandarin

Problem-solving

Commercial thinking

Customer care experience

Job description

TP in Penang, Malaysia seeks a customer care professional for a hospitality-facing role. You will handle reservation inquiries via phone and email, assist with bookings, and act as the main link between guests and hotel partners to resolve issues. A fast-paced, global travel environment awaits.

Fluent English and Mandarin, strong problem solving, and prior hotel/customer care experience are desired. Flexible shift patterns are available within a 5-day work week with rotating monthly shifts.