Hotel Reservation - Mandarin Speaking (Malaysia)

CB Talents SP; Petaling Jaya; On-site; MYR 42,408 - 69,192; Full time

Job summary

CB Talents SP is seeking a Mandarin-speaking Customer Support agent for Hotel Reservation in Malaysia. Join our expanding international team and provide high-quality service in a fast-paced environment on a rotation 24/7 shift at G Tower, Malaysia.

Requirements include English and Mandarin proficiency, a relevant degree, and hotel/reservation experience. You will support the Sales team, handle escalations, and ensure accurate verification while delivering exceptional customer experiences.

Qualifications

• Proficient in English and Mandarin (spoken, written, and reading).
• Bachelor's degree, Diploma, or equivalent in any field.
• Hotel/Reservation experience is required.
• Customer-focused with strong communication skills.
• Good problem-solving and critical thinking ability.
• Active listener; able to handle inquiries and objections professionally.
• Positive attitude, adaptable, and eager to learn.

Responsibilities

• Support Sales team & resolve customer issues.
• Handle escalations and ensure accurate sales verification.
• Follow up on cases until resolution.
• Deliver professional, high-quality customer service.
• Create a positive and seamless customer experience.
• Provide timely, accurate support while adhering to SOPs.

Skills

Bilingual English/Mandarin

Customer-focused

Strong communication

Problem solving

Active listening

Adaptable

Eagerness to learn

Education

Bachelor's degree or Diploma

Job description

About the job Hotel Reservation - Mandarin Speaking (Malaysia)

We're looking for a Mandarin-speaking Customer Support for Hotel Reservation to join our growing international team in Malaysia. If you're detail-oriented, customer-focused, and thrive in a fast-paced environment, this role is for you.

- Rotational 24/7 Shift
- G Tower, Malaysia

Key Responsibilities

• Support Sales team & resolve customer issues.
• Handle escalations and ensure accurate sales verification.
• Follow up on cases until resolution.
• Deliver professional, high-quality customer service.
• Create a positive and seamless customer experience.
• Provide timely, accurate support while adhering to SOPs.

What We're Looking For

• Proficient in English and Mandarin (spoken, written, and reading)
• Bachelor's degree, Diploma, or equivalent in any field
• Hotel/Reservation experience is required
• Customer-focused with strong communication skills
• Good problem-solving and critical thinking ability
• Active listener; able to handle inquiries and objections professionally
• Positive attitude, adaptable, and eager to learn.

Why Join Us?

• Competitive salary package
• Opportunity to work in a growing international environment
• Supportive team culture with career growth opportunities
• Exposure to global customers and hospitality operations

Let's apply now by submitting your updated English CV! Xièxiè