Mandarin & Cantonese-Speaking Customer Support Advisor

Hiring International Academy; Kuala Lumpur; On-site; MYR 44,640 - 50,220; Full time

Benefits offered by this job

Monthly KPI bonus (up to RM700)

13th-month salary

Paid training

Career development opportunities

International/multicultural work env

Job summary

Hiring International Academy seeks a Mandarin and Cantonese-speaking Customer Support Advisor to join an international reservations team. You will assist customers with reservation inquiries via phone, email, and other channels, delivering outstanding service.

The role involves handling inquiries, modifying reservations, and coordinating with hotels, with a focus on customer satisfaction and accurate documentation. Flexible to work rotating shifts, including weekends, is required.

Qualifications

• Fluent in Mandarin and Cantonese.
• Good command of English.
• Experience in customer service, hospitality, travel, or reservations is an advantage.
• Strong communication and problem-solving skills.
• Customer-focused with excellent interpersonal skills.
• Able to work independently and in a fast-paced environment.
• Flexible to work rotating shifts, including weekends.

Responsibilities

• Handle pre- and post-reservation inquiries via phone, email, and fax.
• Process reservation modifications, changes, and cancellations.
• Respond to customer requests accurately and professionally.
• Coordinate with hotels and guests regarding special requests.
• Resolve customer complaints while ensuring a high level of customer satisfaction.
• Build and maintain positive relationships with customers and business partners.
• Accurately document customer interactions and follow internal procedures.

Skills

Mandarin

Cantonese

English

Customer service

Communication

Problem-solving

Interpersonal skills

Fast-paced

Shift work

Job description

Location: Kuala Lumpur, Malaysia (On-site)
Salary: RM 4,000–4,500 gross/month + Monthly KPI Bonus (up to RM 700) + 13th-Month Salary

About The Role

We are looking for a Mandarin & Cantonese-speaking Customer Support Advisor to join an international customer service team supporting a reservations project. In this role, you will assist customers with reservation-related inquiries while delivering an outstanding customer experience through phone, email, and other communication channels.

Key Responsibilities

• Handle pre- and post-reservation inquiries via phone, email, and fax.
• Process reservation modifications, changes, and cancellations.
• Respond to customer requests accurately and professionally.
• Coordinate with hotels and guests regarding special requests.
• Resolve customer complaints while ensuring a high level of customer satisfaction.
• Build and maintain positive relationships with customers and business partners.
• Accurately document customer interactions and follow internal procedures.

Requirements

• Fluent in Mandarin and Cantonese.
• Good command of English.
• Previous experience in customer service, hospitality, travel, or reservations is an advantage.
• Strong communication and problem-solving skills.
• Customer-focused with excellent interpersonal skills.
• Ability to work independently and in a fast-paced environment.
• Flexible to work rotating shifts, including weekends.

What We Offer

• Competitive salary package.
• Monthly performance bonus.
• 13th-month salary.
• Paid training.Career development opportunities.
• International and multicultural work environment.

Work Schedule

• Full-time.
• 5 working days per week.
• Rotating morning and afternoon shifts between 9:00 AM and 9:30 PM.
• Monday to Sunday with rotating days off.