Reservation & Guest Services Specialist

EVOLVELAND BHD.; Miri; On-site; MYR 24,000 - 42,000; Full time

Job summary

EVOLVELAND BHD. in Malaysia seeks a customer-focused hotel front desk and reservations associate responsible for handling enquiries by phone, fax and email, maintaining knowledge of services, and promoting hotel facilities to maximize bookings.

You will quote room rates, enter bookings in the Reservation System, process amendments, arrange guest services, coordinate with other departments, and uphold high personal and professional standards to ensure guest satisfaction.

Qualifications

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines.
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services.
• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
• Determine guest needs and quote the appropriate room and rate as per requirements.

Responsibilities

• Input booking information into the Reservation System.
• Process amendments to reservations such as extensions, early departures, etc.
• Arrange accommodation, visas and activities for leisure, corporate & wholesalers’ guests.
• Record special billing arrangements for groups and conventions.
• Coordinate and communicate with all other departments to ensure a smooth operation.

Skills

Guest services

Reservations

Upselling

Communication

Team coordination

Education

Diploma or equivalent

Tools

Reservation System

Job description

EVOLVELAND BHD. in Malaysia seeks a customer-focused hotel front desk and reservations associate responsible for handling enquiries by phone, fax and email, maintaining knowledge of services, and promoting hotel facilities to maximize bookings.

You will quote room rates, enter bookings in the Reservation System, process amendments, arrange guest services, coordinate with other departments, and uphold high personal and professional standards to ensure guest satisfaction.