Guest Experience Reservations Specialist

PLUSH SERVICES SDN. BHD.; Kuala Lumpur; On-site; MYR 28,000 - 44,000; Full time

Job summary

Plush Services Sdn. Bhd. invites a Reservations Executive to join its dynamic reservations operations in Malaysia.

You will report to the Reservation Manager and serve as the front face of the company, handling guest inquiries and coordinating with multiple departments to ensure service excellence. Key capabilities include strong organizational skills, the ability to plan and manage an operations team, and the resilience to solve issues arising from guest bookings.

Qualifications

• Strong organizational skills and ability to plan and coordinate operations.
• Ability to work under pressure and develop practical solutions.
• Comfortable handling guest interactions and resolving issues.

Responsibilities

• Manage reservation requests received by phone, fax, or mail.
• Identify guest needs and handle guest complaints.
• Follow up tentative bookings and update reservation status.
• Ensure all paperwork is accurate, including catering, guest preferences and payments.
• Liaise with departments to deliver excellent service.
• Coordinate manpower to resolve issues arising from bookings.

Skills

Organizational skills

Operations planning

Problem solving under pressure

Guest handling

Job description

Plush Services Sdn. Bhd. invites a Reservations Executive to join its dynamic reservations operations in Malaysia.

You will report to the Reservation Manager and serve as the front face of the company, handling guest inquiries and coordinating with multiple departments to ensure service excellence. Key capabilities include strong organizational skills, the ability to plan and manage an operations team, and the resilience to solve issues arising from guest bookings.