Guest Services Champion - Front Desk & Reservations

HEEREN PALM SUITES SDN. BHD.; Malacca City; On-site; MYR 33,000 - 56,000; Full time

Job summary

HEEREN PALM SUITES SDN. BHD. in Malaysia seeks friendly Front Office personnel to deliver warm guest service and manage check-in and check-out efficiently.

You will handle reservations, respond to guest enquiries, maintain records, and coordinate with the team to resolve issues professionally. Good communication in English and Bahasa Malaysia, punctuality and a cooperative attitude are essential for daily duties and guest satisfaction.

Qualifications

• Good communication and interpersonal skills.
• Positive attitude and pleasant personality.
• Able to communicate in basic English and Bahasa Malaysia.
• Responsible, punctual and able to work as part of a team.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Handle check-in and check-out procedures.
• Respond to guest enquiries and requests.
• Handle reservations and guest information.
• Assist guests with hotel-related enquiries and services.
• Maintain accurate records and perform daily Front Office duties.
• Handle guest feedback and assist in resolving issues professionally.
• Perform other duties as assigned by the supervisor.

Skills

Communication

Interpersonal skills

Punctuality

Basic English

Bahasa Malaysia

Job description

HEEREN PALM SUITES SDN. BHD. in Malaysia seeks friendly Front Office personnel to deliver warm guest service and manage check-in and check-out efficiently.

You will handle reservations, respond to guest enquiries, maintain records, and coordinate with the team to resolve issues professionally. Good communication in English and Bahasa Malaysia, punctuality and a cooperative attitude are essential for daily duties and guest satisfaction.