Renewal Growth Advisor

Concentrix Experts Colombia S.A.S.; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

Concentrix Experts Colombia S.A.S. in Kuala Lumpur is seeking a Specialist, Renewal Sales (Advisor) to drive contract renewals and grow revenue by identifying upsell opportunities. You will manage high-volume customer interactions via phone and email and articulate the value of our client's offerings.

You will maintain CRM records, provide weekly and quarterly forecasts, develop product knowledge, and work closely with a Sales Manager to deliver a professional customer experience.

Responsibilities

• Sell renewals and identify upsell opportunities.
• Provide accurate weekly, monthly, and quarterly forecasts.
• Maintain CRM records for customers, sales, and engagements.
• Collaborate with Sales Manager and team to ensure a professional customer experience.
• Parse customer interactions via phone and email, with outbound focus.
• Build relationships with partners to support retention and revenue growth.
• Analyze sales performance and customer trends for improvements.

Skills

Sales

Renewals

Forecasting

CRM

Excel

Customer engagement

Tools

CRM system

Job description

Concentrix Experts Colombia S.A.S. in Kuala Lumpur is seeking a Specialist, Renewal Sales (Advisor) to drive contract renewals and grow revenue by identifying upsell opportunities. You will manage high-volume customer interactions via phone and email and articulate the value of our client's offerings.

You will maintain CRM records, provide weekly and quarterly forecasts, develop product knowledge, and work closely with a Sales Manager to deliver a professional customer experience.