Renewal Executive

GLOCOMP SYSTEMS (M) SDN BHD; Petaling Jaya; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance for you and family

Outpatient treatment claims

Yearly Healthcare Screening

Job summary

GLOCOMP Systems (M) Sdn Bhd is seeking a Renewal Executive in Malaysia to support end-to-end contract renewals, prepare quotations, and coordinate with Sales, Finance and Operations. The role focuses on accurate pricing, timely follow-ups, and maintaining renewal data to drive customer retention and recurring revenue.

Fresh graduates are welcome, with exposure to quotation or order processing considered an advantage.

Qualifications

• Experience in quotation, pricing, or order processing is an advantage.
• Exposure to renewal lifecycle or subscription services is a plus.
• Fresh graduates are welcome, with 1 year of relevant experience preferred.

Responsibilities

• Support end-to-end renewal process for assigned accounts.
• Prepare renewal quotations and assist in contract documentation.
• Track renewal pipeline and ensure timely follow-ups with customers.
• Coordinate with Sales, Finance, and Operations teams for approvals and processing.
• Maintain accurate renewal data and update forecasting trackers.
• Assist in identifying renewal risks and escalating issues early.
• Ensure adherence to internal SOPs and pricing guidelines.
• Respond to basic customer queries related to renewals.
• Ad-hoc duties that may be assigned from time to time.

Skills

Communication

Attention to detail

Process compliance

Team coordination

Problem solving

Customer orientation

Proactive learning

Education

Bachelor's degree or Diploma in Business/IT/Admin

Tools

Salesforce

SAP

Job description

The Renewal Executive is responsible for supporting the end-to-end contract renewal process to ensure timely renewals, accurate pricing, and strong customer retention. This role plays a key role in maintaining recurring revenue by assisting with quotation preparation, tracking renewals, and coordinating with internal teams, partners, and vendors.

Key Responsibilities:

Support end-to-end renewal process for assigned accounts

Prepare renewal quotations and assist in contract documentation

Track renewal pipeline and ensure timely follow-ups with customers

Coordinate with Sales, Finance, and Operations teams for approvals and processing

Maintain accurate renewal data and update forecasting trackers

Assist in identifying renewal risks and escalating issues early

Ensure adherence to internal SOPs and pricing guidelines

Respond to basic customer queries related to renewals

Ad-hoc duties that may be assigned from time to time.

Job Requirement:

Experience:

Fresh graduates OR minimum 1 year of experience in Business, IT, Sales Support, Customer Service, or Administration

Exposure to quotation, pricing, or order processing is an advantage

Skills:

Good communication skills (written and verbal)

Strong attention to detail (pricing, documents, SKUs)

Ability to follow processes and meet deadlines

Willingness to learn contract and renewal lifecycle

Good coordination and teamwork skills

Basic problem-solving and logical thinking

Personal Attributes:

Organized and structured working style

Proactive and responsive attitude

Customer-oriented mindset

High accountability and reliability

Eager to learn

Nice-to-Have (Optional)

Exposure to CRM tools (Salesforce, SAP, etc.)

Project experience in sales/admin/finance

Understanding of subscription or IT services business model

Why Join Us?

A passionate, energetic and supportive culture.

Medical Insurance for you and your immediate family (spouse and children).

Outpatient treatment claims for you and your immediate family (spouse and children).

Yearly Healthcare Screening, Optical & Dental coverage.

Coverage for sport activities registration or enrolment fees.

Annual Leave, Medical & Hospitalisation Leave

GLOCOMP Systems is one of the Malaysia's most diversified and renowned distributor of IT Infrastructure products and services. We take pride in working with partners who share our commitment in delivering solutions of the highest quality that will add further value to our clients’ business growth. We achieve this value-add mission by providing essential pre-sales consultancy services, post sales implementation and maintenance support services.

GLOCOMP Systems has been a competitive cutting-edge pioneer in the IT industry for more than 16 years, in which we have consistently demonstrated dedication and commitment in serving our clients.

GLOCOMP Systems is one of the Malaysia's most diversified and renowned distributor of IT Infrastructure products and services. We take pride in working with partners who share our commitment in delivering solutions of the highest quality that will add further value to our clients’ business growth. We achieve this value-add mission by providing essential pre-sales consultancy services, post sales implementation and maintenance support services.

GLOCOMP Systems has been a competitive cutting-edge pioneer in the IT industry for more than 16 years, in which we have consistently demonstrated dedication and commitment in serving our clients.

Perks and benefits Medical Dental Sports (e.g. Gym) Vision Insurance/Health Screen Allow; Trainings and Devel