Remote Thai-English Customer Support Specialist

Exness; Kuala Lumpur; Remote; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Relocation support

Health insurance

Learning opportunities

Education allowance

Annual leave

Job summary

Exness is a leading fintech company seeking a Customer Support specialist to assist international clients via live chat, phone, and email. You will verify documents, escalate issues, and provide timely updates while maintaining accuracy and customer focus.

This role offers remote work from your location with potential relocation to Southeast Asia after a few months. You will join a growth-focused team that values service, collaboration, and KPI-driven performance.

Qualifications

• Minimum 1 year in a customer service role.
• Fluent communication in English.
• Native Thai speaker.
• Strong client-facing and communication skills.
• Troubleshooting and multitasking abilities.
• Customer service orientation.
• Bachelor’s degree in business administration or related field.
• Self-motivated and reliable personality.

Responsibilities

• Handle client requests via live chat, phone, and email in CRM.
• Escalate issues to specialists via Salesforce or Jira.
• Provide status updates to clients.
• Verify documents submitted by clients.
• Prepare and interpret reports with accuracy.
• Attend seminars and understand company functions.
• Aim to achieve quarterly KPIs set by the customer support manager.
• Perform additional tasks as assigned by the customer support manager.

Skills

Thai (native)

English (fluent)

Customer service

Communication

Multitasking

Reliability

Education

Bachelor’s degree in business administration

Job description

Exness is a leading fintech company seeking a Customer Support specialist to assist international clients via live chat, phone, and email. You will verify documents, escalate issues, and provide timely updates while maintaining accuracy and customer focus.

This role offers remote work from your location with potential relocation to Southeast Asia after a few months. You will join a growth-focused team that values service, collaboration, and KPI-driven performance.