Customer Support Executive - Thailand

Exness; Kuala Lumpur; Remote; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Relocation support

Health insurance

Learning opportunities

Education allowance

Annual leave

Job summary

Exness is a leading fintech company seeking a Customer Support specialist to assist international clients via live chat, phone, and email. You will verify documents, escalate issues, and provide timely updates while maintaining accuracy and customer focus.

This role offers remote work from your location with potential relocation to Southeast Asia after a few months. You will join a growth-focused team that values service, collaboration, and KPI-driven performance.

Qualifications

• Minimum 1 year in a customer service role.
• Fluent communication in English.
• Native Thai speaker.
• Strong client-facing and communication skills.
• Troubleshooting and multitasking abilities.
• Customer service orientation.
• Bachelor’s degree in business administration or related field.
• Self-motivated and reliable personality.

Responsibilities

• Handle client requests via live chat, phone, and email in CRM.
• Escalate issues to specialists via Salesforce or Jira.
• Provide status updates to clients.
• Verify documents submitted by clients.
• Prepare and interpret reports with accuracy.
• Attend seminars and understand company functions.
• Aim to achieve quarterly KPIs set by the customer support manager.
• Perform additional tasks as assigned by the customer support manager.

Skills

Thai (native)

English (fluent)

Customer service

Communication

Multitasking

Reliability

Education

Bachelor’s degree in business administration

Job description

At Exness, we are not just a leading trading broker—we’ve reimagined what it takes to be a leader. With 40M+ trades a day and 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for 1M+ clients worldwide.

Recognised globally as a Best Place to Work, we’re a people-first company where long-term wins always matter more. As part of our team, you will shape the future of fintech with real technology, care, and purpose.

Why this role matters

You will need to take on a business critical position that includes providing support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will support our clients through live-chats and email as well as phone calls. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months.

What You’ll Actually Do

• Process client requests and resolve issues via live chat, phone call, and email through the CRM system while paying attention to accuracy and detail.
• Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
• Update clients on their request statuses accordingly.
• Verify documents submitted by clients on an hourly basis.
• Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
• Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
• Achieve quarterly KPI targets set by the customer support manager.
• Perform other ad hoc tasks assigned by the customer support manager.

Who We’re Looking For

• Minimum of 1 year of experience in a customer service-related role
• Fluent communication skills in English
• Native speaker of Thai language
• Strong client-facing and communication skills
• Troubleshooting and multitasking capabilities
• Customer service orientation
• Minimum Bachelor’s degree in business administration or a related field
• Self-motivated and highly reliable personality

What We Offer Along The Way

• Competitive salary and annual performance bonus
• Full relocation support for you and your family — flights, housing, visas, and legal assistance included
• Top-tier health insurance with full family coverage — medical, dental, vision, mental health — plus life insurance for peace of mind
• Unlimited learning opportunities: external courses, English lessons, career and leadership development
• Education allowance covering school and kindergarten fees
• 21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave
• Employee appreciation program: branded gifts, birthday day-offs, celebration budgets for weddings, newborns, and milestones
• "Get to know Team" trips — meet colleagues across our global hubs, along with company-wide offsites that raise the bar
• Employee share scheme — grow with us

At Exness, we know that changing jobs - and changing countries - is a big step. That’s why relocation with Exness is different. We make it smooth, supported, and truly life-changing.

• Meal and transport allowance
• Free gym membership and monthly wellness allowance for your sport or fitness of choice
• Holiday flight and accommodation coverage after 1 year of service

What Your Journey Looks Like

• First interview (up to 40 minutes)
• English Assessment (30 minutes)
• Written Capability Test (15 minutes)
• Verbal Capability Test (15 minutes)
• Final interview with your future team (1 hour)

For Customer Support roles, growth is not just a promise - it's a path. At Exness, you can build a stable, fast-moving career where your skills grow with your impact.

We share the real Exness experience - our people, ideas, moments, and everything in between.

At Exness, we’re an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.