Remote Technical Support Specialist – Multilingual & KPI‑Driven

Neuropower

Selangor

On-site

MYR 33,000 - 60,000

Full time

3 days ago

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Job summary

Jora Malaysia is seeking a capable technical support professional to manage client relations and deliver remote technical assistance across distributors, partners, resellers, and end-users. You will troubleshoot product-related problems, handle escalations with root-cause analysis, and provide timely status updates to stakeholders.

The role emphasizes maintaining system configurations, documenting processes, and coordinating preventive maintenance with internal teams and external centers,

Qualifications

At least 1 year of working experience in related field or sales; fresh graduates welcome.
Proficiency in English and Bahasa Malaysia; other languages an advantage.
Strong interpersonal skills and service-oriented attitude.
Able to adapt in a dynamic and rapidly changing environment.

Responsibilities

Provide remote technical assistance and troubleshooting for product-related problems.
Respond to escalated technical issues with root-cause analysis and resolutions; provide status updates.
Monitor and perform technical tasks related to internal systems and customer-facing applications.
Coordinate preventive maintenance schedules for in-house and external service centers.
Manage parts movement, inventory, and billing/documentation for regional operations.

Skills

Client management

Technical support

Troubleshooting

Communication

Team player

Education

SPM/Certificate/Diploma

Bachelor's degree or higher

Job description

The role emphasizes maintaining system configurations, documenting processes, and coordinating preventive maintenance with internal teams and external centers,

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