Remote Electronics Support Engineer

Weike Gaming Technology (M) Sdn Bhd; Shah Alam; On-site; MYR 39,000 - 58,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Medical Insurance

Allowance Provided

Training Provided

Job summary

Jora Malaysia is seeking a technical support specialist to provide remote and field assistance for customers. You will diagnose and resolve system and electronic product issues, manage support tickets, and prepare service reports.

Travel within Malaysia and overseas may be required. The ideal candidate holds a degree in IT/CS/Engineering, 1–2 years in technical or electronic product support, fluent in local languages with Mandarin preferred, and demonstrates strong troubleshooting, analytical,

Qualifications

• Degree in Information Technology, Computer Science, Software Engineering, Electronics Engineering, or related field.
• Minimum 1–2 years of experience in technical support, system support, or electronic product support.
• Fluent in local languages; Mandarin proficiency is preferred for work communication.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication and customer service skills.
• Able to work independently and manage tasks effectively in a remote work environment.
• Willing to travel within Malaysia and overseas when required.

Responsibilities

• Provide onsite technical support, maintenance, and troubleshooting services for customers.
• Diagnose and resolve system and electronic product issues in a timely manner.
• Create, update, and manage support tickets accurately.
• Assist customers in resolving technical issues using internal knowledge resources.
• Ensure all support cases are handled within the agreed service level (SLA).
• Prepare service reports and maintain proper documentation after each support assignment.
• Build and maintain good relationships with customers by providing professional after-sales support.
• Work closely with internal support teams to ensure efficient issue resolution.

Skills

Troubleshooting

Analytical thinking

Customer service

Communication

Remote work

Mandarin

Travel willingness

Education

IT/CS/Engineering degree

Job description

Jora Malaysia is seeking a technical support specialist to provide remote and field assistance for customers. You will diagnose and resolve system and electronic product issues, manage support tickets, and prepare service reports.

Travel within Malaysia and overseas may be required. The ideal candidate holds a degree in IT/CS/Engineering, 1–2 years in technical or electronic product support, fluent in local languages with Mandarin preferred, and demonstrates strong troubleshooting, analytical,