Client-Facing IT Support Engineer

Silentmode; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

Jora Malaysia is seeking a front-line support professional to handle client inquiries and service requests in Malaysia. The role involves capturing issues accurately, recording details, and delivering timely, basic resolutions to client questions.

The position emphasizes clear communication, careful documentation, and a customer-focused approach to ensure smooth initial support experiences for clients seeking help.

Qualifications

• Certification or Diploma in Software, Business Administration/ Information Technology/ Computer Science, with at least 1 years of work experience in a similar role but not always required
• Possess a professional certificate is desirable (e.g IBM IT Support Profession, Google IT Support Professional, CHDP,MOS Certification, CompTIA IT Fundamentals, CCSS, CCXP, CST, CSR)

Responsibilities

• Serve as the first point of contact for client inquiries and support requests
• Gather and document client issues, ensuring accurate and detailed information
• Provide timely responses and resolutions for basic client issues and inquiries.

Education

Certification or Diploma in Software, Business Administration/ Information Technology/ Computer Science

Professional certificate (IBM IT Support, Google IT Support, CHDP, MOS Certification, CompTIA IT Fundamentals, CCSS, CCXP, CST, CSR)

Job description

Jora Malaysia is seeking a front-line support professional to handle client inquiries and service requests in Malaysia. The role involves capturing issues accurately, recording details, and delivering timely, basic resolutions to client questions.

The position emphasizes clear communication, careful documentation, and a customer-focused approach to ensure smooth initial support experiences for clients seeking help.