Remote Call Center Agent - Part-Time, Flexible Hours

The Elitejob; Malaysia; Remote; MYR 11,000 - 22,000; Part time

Benefits offered by this job

Competitive hourly pay

Flexible remote work from home

Paid training and development

Career advancement opportunities

Supportive team environment

Job summary

Progressive Technology in Malaysia is seeking a Part-Time Call Center Agent to serve as the first point of contact for customers across multiple channels from a remote home office.

You will handle inquiries, resolve issues, and provide top-tier service in a flexible, technology-driven environment with opportunities to balance work and life while contributing to our fast-paced team. The role emphasizes accuracy, customer satisfaction, and adherence to defined processes.

Qualifications

• High school diploma or GED equivalent.
• Excellent verbal and written communication skills.
• Proficiency with computers, CRM software, and call center tech.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving and decision-making skills.
• Dependable, self-motivated, and goal-oriented.

Responsibilities

• Answer inbound calls and respond to inquiries professionally.
• Resolve product or service concerns by clarifying issues and solutions.
• Provide accurate information using appropriate tools and methods.
• Document customer interactions in the CRM with detail.
• Maintain customer satisfaction via positive interactions.
• Escalate complex issues when needed.
• Meet daily performance metrics and QA guidelines.
• Uphold company policies and values in engagements.

Skills

Customer service

Communication

English fluency

Time management

Multitasking

Problem-solving

Remote work readiness

Education

High school diploma

Tools

CRM software

Call center technology

Job description

Progressive Technology in Malaysia is seeking a Part-Time Call Center Agent to serve as the first point of contact for customers across multiple channels from a remote home office.

You will handle inquiries, resolve issues, and provide top-tier service in a flexible, technology-driven environment with opportunities to balance work and life while contributing to our fast-paced team. The role emphasizes accuracy, customer satisfaction, and adherence to defined processes.