Chat Support Associate (Part-time, Remote)

The Elitejob; Malaysia; Remote; MYR 17,000 - 28,000; Part time

Benefits offered by this job

Competitive hourly wage

Flexible work schedule

Opportunities for growth and career

Work from home

Job summary

HK Consultancy is seeking a dedicated Chat Support Associate to join our remote, part-time team. You will respond to customer inquiries via chat, provide product information, troubleshoot issues, and record interactions to help improve service quality.

The ideal candidate has strong English communication, a customer-service mindset, and the ability to multitask in a fast-paced environment. This role offers flexible hours and the comfort of working from home.

Qualifications

• Excellent written and verbal communication in English.
• Strong customer service orientation with a passion for helping others.
• Ability to multitask and prioritize in a dynamic environment.
• Basic technical knowledge and computer proficiency.

Responsibilities

• Respond promptly to customer inquiries via chat, email, or other channels.
• Assist customers with product information, technical issues, billing inquiries, and general support questions.
• Troubleshoot technical problems and provide solutions to ensure customer satisfaction.
• Escalate complex issues to appropriate departments for resolution.
• Maintain accurate records of customer interactions and transactions.

Skills

English communication

Customer service

Multitasking

Technical basics

Prior support experience

Education

High school diploma or equivalent

College degree (plus)

Job description

HK Consultancy is a leading provider of business consulting services, specializing in strategic planning, market analysis, and customer support solutions. With a focus on innovation and excellence, we help businesses thrive in todays competitive landscape.

Company Name: HK Consultancy
Job Title: Chat Support Associate (Part-time, Remote)

Job Summary:As a Chat Support Associate at HK Consultancy, you will be responsible for providing exceptional customer service and technical support through our chat platform. This part-time, remote position requires excellent communication skills and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Respond promptly to customer inquiries via chat, email, or other communication channels
• Assist customers with product information, technical issues, billing inquiries, and general support questions
• Troubleshoot technical problems and provide solutions to ensure customer satisfaction
• Escalate complex issues to appropriate departments for resolution
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to improve processes and enhance the customer experience

Required Skills and Qualifications:

• Excellent written and verbal communication skills in English
• Strong customer service orientation with a passion for helping others
• Ability to effectively multitask and prioritize in a dynamic environment
• Basic technical knowledge and proficiency with computer systems
• Previous experience in customer service or support role preferred
• High school diploma or equivalent; college degree a plus

Experience:

• Previous experience in a customer service or support role preferred

Working Hours:

• Part-time position; flexible hours available
• Remote work with the ability to collaborate with team members online

Knowledge, Skills, and Abilities:

• Familiarity with customer support software and ticketing systems is a plus
• Ability to adapt to changing technologies and customer needs
• Strong problem-solving skills and attention to detail
• Ability to work independently with minimal supervision

Benefits:

• Competitive hourly wage
• Flexible work schedule
• Opportunities for growth and advancement within the company
• Work from the comfort of your own home

Why Join HK Consultancy:

Joining HK Consultancy means becoming part of a dynamic team dedicated to providing top-notch support to our clients. You will have the opportunity to grow your skills, work remotely, and make a real impact on our customers satisfaction.