Remote Chat Support Specialist - Fast & Friendly

The Elitejob; Malaysia; Remote; MYR 36,000 - 54,000; Full time

Benefits offered by this job

Virtual training

Work-from-home setup allowance

Health, dental, and vision insurance (

Paid time off

Job summary

Progressive Technology is seeking a Remote Call Center Chat Support representative to assist customers via real-time chat from home. You will be the first point of contact, providing accurate information and problem resolution while maintaining detailed records.

The ideal candidate is tech-savvy, empathetic, and capable of multitasking in a fast-paced environment, with strong written communication and CRM tool experience. Remote work offers flexible shifts and ongoing training.

Qualifications

• Excellent written communication and grammar skills.
• Minimum 1 year of customer service experience, preferably in chat or call center.

Responsibilities

• Provide timely and accurate responses to customer inquiries via live chat.
• Handle multiple chat conversations simultaneously with speed and professionalism.
• Troubleshoot customer issues efficiently, escalating to higher-level support when necessary.
• Maintain detailed and accurate records of all interactions in the system.
• Collaborate with team members and management to improve customer service practices.
• Stay updated on company products, policies, and updates to ensure consistent information delivery.
• Meet or exceed KPIs such as response time, customer satisfaction, and resolution rate.

Skills

Written communication

Grammar

Typing speed 40 WPM

Problem solving

Multitasking

CRM basics

Professionalism

Stable internet

Tools

CRM software

Chat tools

Job description

Progressive Technology is seeking a Remote Call Center Chat Support representative to assist customers via real-time chat from home. You will be the first point of contact, providing accurate information and problem resolution while maintaining detailed records.

The ideal candidate is tech-savvy, empathetic, and capable of multitasking in a fast-paced environment, with strong written communication and CRM tool experience. Remote work offers flexible shifts and ongoing training.