Remote NetSuite Support & Finance Systems Specialist

Catch Resource Management; Malaysia; Remote; MYR 165,000 - 220,000; Full time

Job summary

Catch Resource Management is seeking a NetSuite Support Analyst / Finance Systems Specialist to own day-to-day NetSuite operations, support finance teams, and drive system improvements. You’ll handle BAU queries, troubleshoot issues, and implement workflow enhancements while collaborating with finance and operations across the business.

This remote role is based in Malaysia, with eligibility to work in the country and a focus on ensuring accurate financial processes and reporting within NetSuite.

Qualifications

• Demonstrable experience supporting a NetSuite environment or similar ERP platform in a hands-on, operational role.
• Experience in roles such as Systems Administrator, Application Support Analyst, or Finance Systems-related roles.
• Good working knowledge of core finance processes, including invoicing, reconciliations, and reporting cycles.
• Proven background supporting live systems, with the ability to investigate and resolve issues efficiently.
• Comfortable working alongside finance and non-technical teams, helping users understand and navigate system challenges.

Responsibilities

• Serve as a key point of contact for NetSuite-related queries across the business, supporting users on a day-to-day basis.
• Investigate and resolve system issues, ensuring finance processes and reporting remain accurate and reliable.
• Manage incoming requests and support activity, prioritising and troubleshooting issues as they arise.
• Support finance-related processes within the system, helping to ensure consistency and efficiency in how it is used.
• Work closely with finance and operational teams to understand challenges and provide practical system-based solutions.
• Carry out small system improvements, including updates to workflows, fields, and general configuration where needed.
• Monitor how the system is being used, helping identify any gaps or areas where processes can be improved.
• Act as a link between technical systems and business users, helping translate requirements into workable solutions.
• Provide guidance and support to end users to improve confidence and overall system adoption.
• Contribute ideas and recommendations to enhance system performance and support ongoing process improvements.

Skills

NetSuite

ERP knowledge

Finance processes

User support

Issue resolution

Stakeholder management

Tools

Ticketing system

Job description

Catch Resource Management is seeking a NetSuite Support Analyst / Finance Systems Specialist to own day-to-day NetSuite operations, support finance teams, and drive system improvements. You’ll handle BAU queries, troubleshoot issues, and implement workflow enhancements while collaborating with finance and operations across the business.

This remote role is based in Malaysia, with eligibility to work in the country and a focus on ensuring accurate financial processes and reporting within NetSuite.