D365 FinOps Support Consultant - Remote & Flexible

Wild Tech; Kuala Lumpur; Hybrid; MYR 72,000 - 108,000; Full time

Benefits offered by this job

Flexible work options

Sponsored certifications

Job summary

Wild Tech is seeking a proactive FnO Functional Support Consultant in Malaysia. You will deliver Level 1 and 2 support for Microsoft Dynamics 365 FinOps and related ERP tools, with emphasis on Finance, SCM, and integrated business applications.

The role involves troubleshooting across modules, supporting Microsoft 365 and Power Platform, and collaborating with senior engineers to resolve issues within SLAs. Regional travel may be required.

Qualifications

• 1–3 years of IT or application support experience, preferably with MS Dynamics 365 FinOps and SCM modules.
• Strong knowledge of Dynamics 365 FinOps and SCM modules.
• Exposure to Microsoft 365 and Power Platform is desirable.
• Good communication skills in English, both verbal and written.

Responsibilities

• Provide Level 1 and 2 technical support for Microsoft D365 Finance & Operations.
• Troubleshoot and resolve issues across financials, supply chain, sales, and reporting modules.
• Support users across Microsoft 365 tools (Teams, Outlook, SharePoint) and Power Platform.
• Assist in triage, resolution, and escalation of support tickets within SLAs.
• Create and maintain internal knowledge base articles.
• Communicate effectively with end users to understand issues and guide them through solutions.
• Collaborate with senior engineers and consultants on complex issues and improvements.

Skills

MS Dynamics 365 FinOps

SCM Modules

Power Platform

Microsoft 365

Ticketing Systems

Education

Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate

Azure Fundamentals

ITIL Foundation

Microsoft 365 Fundamentals

Tools

Freshdesk

Zendesk

ServiceNow

Job description

Wild Tech is seeking a proactive FnO Functional Support Consultant in Malaysia. You will deliver Level 1 and 2 support for Microsoft Dynamics 365 FinOps and related ERP tools, with emphasis on Finance, SCM, and integrated business applications.

The role involves troubleshooting across modules, supporting Microsoft 365 and Power Platform, and collaborating with senior engineers to resolve issues within SLAs. Regional travel may be required.