Japanese-Speaking QA Analyst (Remote — Malaysia)

David Kennedy Recruitment Limited; Kuala Lumpur; A distancia; MYR 50.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work-from-home

Competitive compensation

Performance bonus

Employee benefits

Career development opportunities

Access to free learning courses

Initial training and ongoing coaching

Global team environment

Relocation support

Many more benefits

Descripción de la vacante

David Kennedy Recruitment is seeking a Quality Analyst (Japanese) to support the Japanese-speaking Customer Service team in Malaysia. The role is remote and full-time, focusing on monitoring interactions across phone, email, and messaging channels to ensure high quality customer support.

Responsibilities include conducting quality assessments, providing actionable feedback, and collaborating with Team Leaders to drive improvements in service standards and overall customer experience.

Formación

• Native Japanese with strong written and spoken ability.
• Experience in quality assurance or analysis within a contact centre environment.
• Ability to monitor interactions and provide constructive feedback.

Responsabilidades

• Monitor and evaluate customer interactions across phone, email and messaging channels.
• Conduct regular quality assessments to ensure compliance with procedures and standards.
• Evaluate representatives' communication and problem‑solving skills and handling of inquiries.
• Identify quality gaps and opportunities for improvement.
• Provide clear and constructive feedback to representatives and team leaders.
• Prepare quality reports and share insights on performance.
• Collaborate with team leaders to implement improvement plans.
• Participate in calibration sessions to ensure consistent evaluation standards.

Conocimientos

Japanese native

English proficiency

Quality Assurance

Quality Analysis

Analytical thinking

Communication

Report writing

Descripción del empleo

David Kennedy Recruitment is seeking a Quality Analyst (Japanese) to support the Japanese-speaking Customer Service team in Malaysia. The role is remote and full-time, focusing on monitoring interactions across phone, email, and messaging channels to ensure high quality customer support.

Responsibilities include conducting quality assessments, providing actionable feedback, and collaborating with Team Leaders to drive improvements in service standards and overall customer experience.