Remote Inbound Wealth Relationship Manager (Mandarin)

Standard Chartered Plc; Kuala Lumpur; Híbrido; MYR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Standard Chartered Plc is seeking an Inbound Virtual RM to service premium, priority and private clients in Mandarin across markets. You will provide personalised, AI-assisted frontline service, troubleshoot queries, and deliver sales support within a virtual servicing model.

Role emphasizes risk governance, KYC compliance, and collaboration with RMs, technology, and operations to ensure a seamless cross-border client experience.

Formación

• Digital, tech and AI literacy.
• Product and process knowledge.
• Risk, compliance & conduct.
• Banking processes & procedures.
• Communication.
• Industry knowledge – financial services.
• Accountability.
• Critical thinking and problem-solving.
• Learning agility.
• Relationship building.
• Resilience and adaptability.

Responsabilidades

• Deliver high-quality frontline service for clients across inbound virtual channels with minimal hand-offs.
• Support digital enablement by monitoring automated processes and cross-market systems.
• Track client feedback and insights to improve end-to-end client experience.
• Overlay sales support through documentation, KYC outreach, and transaction confirmation.
• Monitor cross-border processes and address market-specific documentation complexities.
• Ensure governance by identifying process gaps and improvement opportunities.

Conocimientos

Digital literacy

Relationship building

Communication

Risk awareness

Problem solving

Learning agility

Educación

SPM or equivalent

Descripción del empleo

Standard Chartered Plc is seeking an Inbound Virtual RM to service premium, priority and private clients in Mandarin across markets. You will provide personalised, AI-assisted frontline service, troubleshoot queries, and deliver sales support within a virtual servicing model.

Role emphasizes risk governance, KYC compliance, and collaboration with RMs, technology, and operations to ensure a seamless cross-border client experience.