Senior Relationship Manager, Priority Banking

Standard Chartered Bank; Ipoh; Hybrid; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Cross-border experiences

Flexible and hybrid working practices.

Benefits and Resources

Talent Development

Job summary

Standard Chartered Bank Malaysia is seeking an Affluent Relationship Manager to grow a high-value client base and deliver tailored wealth solutions while maintaining risk and regulatory standards.

You will provide exceptional service, cross-sell wealth products, and build lasting relationships within a flexible hybrid work environment. The role requires a proven sales track record and strong financial planning knowledge.

Qualifications

• Five (5) years of proven wealth sales experience or equivalent.
• Strong understanding of financial planning fundamentals.
• Excellent communication and interpersonal skills.
• Ability to build strong relationships with clients.
• Proven track record in sales and customer service.
• Passion for delivering exceptional customer experiences.
• Must possess the required licenses i.e. PCE, CEILI, FIMM, TBE & IPPC.

Responsibilities

• Acquire and retain a portfolio of priority clients.
• Cross-sell wealth management products and services to customers.
• Provide exceptional customer service and build strong relationships with clients.
• Contribute to the overall success of the branch by achieving business performance measures.

Skills

Communication skills

Interpersonal skills

Relationship management

Sales experience

Customer service

Financial planning fundamentals

Education

Professional licenses (PCE, CEILI, FIMM, TBE, IPPC)

Job description

Job Summary

As a Standard Chartered Relationship Manager, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You'll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.

About Wealth and Retail Banking

Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.

As an Affluent Relationship Manager, you will play a pivotal role in managing and growing our high-value customer base. You will be responsible for:

• Acquiring and retaining a portfolio of priority clients.
• Cross-selling wealth management products and services to customers.
• Providing exceptional customer service and building strong relationships with clients.
• Contributing to the overall success of the branch by achieving business performance measures.

Role Requirements:

• Minimum of Five (5) years of proven and progressive wealth sales experience or equivalent.
• Strong understanding of financial planning fundamentals
• Excellent communication and interpersonal skills
• Ability to build strong relationships with clients.
• Proven track record in sales and customer service
• Passion for delivering exceptional customer experiences.
• Must possess the required licenses ie. PCE, CEILI, FIMM, TBE & IPPC

We Offer:

• Cross-border experiences
• Flexible and hybrid working practices.
• Benefits and Resources
• Talent Development

Standard Chartered Global Business Services forms a critical component, enabling superior customer service by leveraging on scale and efficiency. The centre has evolved from being a cost-effective venture for Standard Chartered Bank to becoming an integral part of its operations and one of its Centres of Excellence.

Established in 2001, it now provides a multitude of services to Standard Chartered Bank which has a 150-year history in some of the world’s most dynamic markets. The centre provides dedicated world-class technology, software and system development, information technology support services, banking operations and customer care capabilities to businesses globally.

It now houses one of the largest software development centres in Malaysia as well as the Bank’s Collective Intelligence and Command Centre, a state-of-the‑art facility which provides situational awareness and response capability to Standard Chartered Bank and its subsidiaries using the latest technologies for monitoring and analytics. It has a total workforce of more than 4,300 employees.

Standard Chartered Global Business Services was conferred the ICT Organisation of The Year Award in 2011 by The National ICT Association of Malaysia, making it the first Global Shared Services Centre of an international bank in Malaysia to win the prestigious award. In 2014, Standard Chartered Global Business Services was awarded the Silver Award for the Employer of Choice category in the Malaysia HR Awards organised by the Malaysian Institute of Human Resource Management.

Standard Chartered Bank’s two other global shared services centres are based in India and China.

Follow Standard Chartered Global Business Services on www.facebook.com/scgbs

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