Relationship Manager, Priority Banking

Standard Chartered; Johor Bahru; Hybrid; MYR 110,000 - 170,000; Full time

Benefits offered by this job

Cross-border experiences

Flexible and hybrid working practices.

Benefits and Resources

Talent Development

Job summary

Standard Chartered Plc is seeking an Affluent Relationship Manager in Malaysia to manage and grow a high-value client base, cross-sell wealth products, and maintain exceptional service levels. The role emphasizes regulatory compliance, risk management, and delivering tailored financial solutions through a hybrid work model.

The successful candidate will have at least five years in wealth sales, strong communication skills, and relevant licenses to operate in the wealth and private banking space.

Qualifications

• Minimum of five (5) years of proven wealth sales experience or equivalent.
• Strong understanding of financial planning fundamentals.
• Excellent communication and interpersonal skills.

Responsibilities

• Acquire and retain a portfolio of priority clients.
• Cross-sell wealth management products and services to customers.
• Provide exceptional customer service and build strong relationships with clients.
• Contribute to the overall success of the branch by achieving business performance measures.

Skills

Wealth sales experience

Client relationship management

Regulatory understanding

Excellent communication

Sales and customer service

Education

Professional licenses: PCE, CEILI, FIMM, TBE & IPPC

Job description

As a Standard Chartered Relationship Manager, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You'll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.

About Wealth and Retail Banking
Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world's fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.

As an Affluent Relationship Manager, you will play a pivotal role in managing and growing our high-value customer base. You will be responsible for:

• Acquiring and retaining a portfolio of priority clients.
• Cross-selling wealth management products and services to customers.
• Providing exceptional customer service and building strong relationships with clients.
• Contributing to the overall success of the branch by achieving business performance measures.

Role Requirements

• Minimum of Five (5) years of proven and progressive wealth sales experience or equivalent.
• Strong understanding of financial planning fundamentals
• Excellent communication and interpersonal skills
• Ability to build strong relationships with clients.
• Proven track record in sales and customer service
• Passion for delivering exceptional customer experiences.
• Must possess the required licenses ie. PCE, CEILI, FIMM, TBE & IPPC

We Offer

• Cross-border experiences
• Flexible and hybrid working practices.
• Benefits and Resources
• Talent Development

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Visit our careers website to learn more about us: www.sc.com/careers.